Store Operations Leader

Matimco, Inc.; Quezon City; On-site; PHP 420,000 - 540,000; Full time

Job summary

Matimco, Inc. seeks a Store Head in Quezon City to lead a cluster of stores, drive sales, uphold service standards, and oversee systems and facilities. You will guide front-line staff, ensure compliance with procedures, and document performance and issues for accountability.

The role emphasizes leadership, sales acumen, problem solving, and strong interpersonal skills to motivate teams and enhance customer experiences. Based in the Philippines, this position requires hands-on store management.

Qualifications

• Proven leadership in overseeing retail or store operations.
• Direct experience in lead generation, quotation management and closing sales.
• Excellent conflict-resolution and escalation management.
• Detail-oriented approach to maintaining facility standards and procedures.
• Strong communication to motivate staff and manage customer experiences.

Responsibilities

• Sales & Lead Support: present and close sales to support specialists.
• Customer Service Excellence: ensure top-tier service and resolve escalated complaints.
• Team Development & Retention: identify development needs and drive retention strategies.
• Facility & Systems Management: maintain store facilities and enforce systems.
• Documentation: record store events, issues, and complaints for tracking.

Skills

Leadership

Sales Acumen

Problem Solving

Operational Discipline

Interpersonal Skills

Job description

Matimco, Inc. seeks a Store Head in Quezon City to lead a cluster of stores, drive sales, uphold service standards, and oversee systems and facilities. You will guide front-line staff, ensure compliance with procedures, and document performance and issues for accountability.

The role emphasizes leadership, sales acumen, problem solving, and strong interpersonal skills to motivate teams and enhance customer experiences. Based in the Philippines, this position requires hands-on store management.