Store Officer-In-Charge (OIC)

Cable Box Office Shows & Systems Corporation; Philippines; On-site; PHP 335,000 - 469,000; Full time

Job summary

Cable Box Office Shows & Systems Corporation is seeking a Store Officer-in-Charge (OIC) to oversee daily store operations at Ayala Malls, Fairview Terraces, Quezon City. The role emphasizes excellent customer service, proper inventory handling, and adherence to company standards.

The candidate should have at least a college level or a Bachelor's degree in business-administration related field, plus 4+ years in retail or F&B with supervisory experience. Proficiency in MS Office is preferred.

Qualifications

• At least College Level or Bachelor's Degree in Business Administration, Hospitality Management, or any related field.
• At least 4+ years of experience in retail or food and beverage operations with at least 1-year supervisory or OIC experience.
• Basic knowledge in store operations, inventory, and cash handling.
• Strong customer service and communication skills.
• Ability to supervise and lead a team during shifts.
• Can work under pressure and handle operational concerns efficiently.
• Proficient in basic MS Office (Word, Excel).

Responsibilities

• Oversee day-to-day store operations and customer service.
• Maintain inventory, product displays, and store cleanliness.
• Support sales targets and monitor daily sales; report to Store Manager.
• Handle cash transactions (POS) with accuracy and manage deposits.
• Schedule staff, monitor attendance, delegate tasks, and supervise during shifts.
• Prepare and submit daily sales and operational reports; document incidents.

Skills

Store operations

Inventory management

Cash handling

Customer service

Team supervision

MS Office

Education

Bachelor's Degree in Business Administration

Hospitality Management

Job description

JOB SUMMARY:

Store Officer-in-Charge (OIC) is responsible for overseeing the daily store operations. The role ensures smooth store operations, excellent customer service, proper inventory handling, and compliance with company policies and standards.

DUTIES & RESPONSIBILITIES:

1. Store Operations & Customer Service

• Ensure smooth day-to-day store operations.

• Maintain high standards of customer service and handle customer concerns promptly and professionally.

• Ensure store cleanliness, organization, and proper product display at all times.

2. Sales Support & Cash Handling

• Support the store in achieving daily and monthly sales targets.

• Monitor daily sales and report any issues or concerns to the Store Manager.

• Handle cash transactions (POS), including opening and closing procedures, and ensure accuracy.

• Assist in controlling store expenses and minimizing losses.

• Daily cash sales deposit and Vault cash security and management.

3. Staff Supervision

• Supervise store staff during assigned shifts and ensure adherence to company standards.

• Assist in staff scheduling, attendance monitoring, and daily task delegation.

• Provide guidance and support to team members to maintain productivity and efficiency.

• Help maintain a positive and professional work environment.

4. Inventory & Merchandising

• Assist in inventory counting, stock replenishment, and proper storage.

• Ensure correct pricing, labeling, and product display.

• Report discrepancies or stock issues to the Store Manager.

5. Compliance & Safety

• Ensure compliance with company policies, health and safety standards, and operational procedures.

• Assist in maintaining updated store permits and documents as required.

• Ensure store safety, cleanliness, and security during operations.

6. Reporting

• Prepare and submit daily sales and operational reports.

• Report any operational issues, customer concerns, or staff-related matters to the Store Manager.

• Assist in documenting incidents and store concerns.

QUALIFICATIONS:

Education: At least College Level or Bachelor’s Degree in Business Administration, Hospitality Management, or any related field.

Experience: At least 4+ years of experience in retail or food and beverage operations with at least 1-year supervisory or OIC experience.

Skills and knowledge:

• Basic knowledge in store operations, inventory, and cash handling.

• Strong customer service and communication skills.

• Ability to supervise and lead a team during shifts.

• Can work under pressure and handle operational concerns efficiently.

• Proficient in basic MS Office (Word, Excel).

WORK LOCATION: Ayala Malls, Fairview Terraces, Quezon City.