Store Manager - SM Southmall

CASAMIA FURNITURE CENTER, INC.; Las Piñas; On-site; PHP 400,000 - 600,000; Full time

Job summary

CASAMIA FURNITURE CENTER, INC. seeks a results-driven Store Manager to oversee daily operations at Home SM Southmall or nearby stores. You will lead selling activities, supervise staff, and drive sales to meet targets while ensuring exemplary customer service.

The role demands 3-5+ years of managerial experience in retail/store operations, preferably in the furniture sector, with strong leadership and coordination with merchandising teams.

Qualifications

• Bachelor's degree in a four-year course.
• 3-5+ years of managerial background in store operations (retail/food or similar).
• Experience in the furniture industry; B2B and corporate selling is a plus.
• Strong leadership and managerial skills are a must.
• Assigned at Home SM Southmall or other nearby stores.

Responsibilities

• Plan, control and direct selling activities and personnel to achieve sales targets.
• Ensure high levels of customer satisfaction through excellent service and handling complaints.
• Maintain SOPs, cleanliness, and orderly selling areas for a pleasant shopping atmosphere.
• Coordinate with Merchandising and Consignors to ensure stock availability and proper tagging/pricing.
• Conduct performance appraisals, work with HR on staffing, and motivate staff.

Skills

Leadership

Store operations

Merchandising

Customer service

Staff management

Inventory control

Education

Bachelor's Degree

Job description

Qualifications

• Bachelor'sDegreegraduateofany4yearcourse

• 3 to 5+yearsmanagerialbackgroundinstoreoperations(retail/food/oranysimilarexperience).

• ExperienceintheFurnitureindustry,B2BandCorporateSellingisaplus

• Candidatemusthavestrongleadershipandmanagerialskills.

• To be assigned at Our Home SM Southmall, or other nearby stores

• Compensation package to be discussed
  

Job Description

Responsible for planning, controlling and directing selling activities and personnel for the attainment of sales targets.

Key Accountabilities

1. Sales Achievement Plan

• Execute directions and sales strategies to achieve or improve on sales targets.

• Propose innovative ideas to increase market share.

• Ensure that store is adequately manned and that personnel shifts are properly scheduled considering sales transactions trends and for fulfilment of non-sales activities.

2. Customer Engagement

• Ensure high levels of customers’ satisfaction through excellent service.

• Handle customer complaints, with the end in view of promoting customer goodwill.

• Obtain information from customers and sales people on merchandise for feedback to merchandising and management.

3. Store Administration

• Ensure standard operating procedures and compliance to Company policies are strictly implemented.

• Ensure that standards for cleanliness and orderliness in the selling area are maintained for a wholesome and pleasant shopping atmosphere.

• Maintain good merchandise presentation and fresh appearance to induce customers to buy. Ensure proper placement of signages.

• Ensure proper maintenance and use or resources/supplies/facilities and equipment to minimize engineering costs and repairs for the convenience of customers.

• Ensure strict adherence of counter personnel to set counter policies, systems and procedures.

4. Merchandise and Stock Management

• Coordinate closely with Merchandising and Consignors office to ensure full stock of fast selling items and to avoid stock-out of merchandise.

• Enforce standard procedures to ensure that merchandise is correctly tagged/priced.

• Monitor and control movement of stocks in store; coordinates with Warehouse Supervisor/Manager and Senior Manager on proper scheduling and execution of warehousing activities in consonance with selling requirements and standard procedures.

• Implement measures to reduce merchandise losses for improved profitability. Increase subordinates’ consciousness of merchandise security requirements.

5. People Management

• Conduct personnel performance appraisals to assess training needs and build career paths.

• Coordinate with Store Consignor and Merchandising on performance of Consignors and Demos.

• Approve requests and authorization on personnel administration matters (leaves, undertime authorization, disciplinary actions, etc.)

• Motivate staff.

• Coordinate with HR to hire the right candidates.