Store Manager - SM North Edsa

CASAMIA FURNITURE CENTER, INC.; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

CASAMIA FURNITURE CENTER, INC. is seeking a results-driven Store Manager to lead operations across our furniture outlets. This role focuses on achieving sales targets, optimizing customer experience, and ensuring outstanding store presentation.

The ideal candidate has a Bachelor's degree, 3–5+ years of managerial experience in store operations, preferably in furniture retail, with strong leadership and communication skills to drive team performance.

Qualifications

• Bachelor's degree in any 4-year course.
• 3–5+ years managerial background in overall store operations (retail/food or any similar experience).
• Experience in the Furniture industry, B2B and Corporate Selling is a plus.
• Candidate must have communication skills, strong leadership skills.

Responsibilities

• Sales Achievement Plan: Execute directions and sales strategies to achieve or improve on sales targets.
• Customer Engagement: Ensure high levels of customers’ satisfaction through excellent service.
• Store Administration: Ensure SOPs and company policies are strictly implemented; maintain cleanliness and orderly selling area.
• Merchandise and Stock Management: Ensure full stock of fast selling items and proper tagging/pricing; coordinate with warehouse.
• People Management: Conduct personnel performance appraisals and hire the right candidates.

Skills

Leadership

Communication skills

Store operations management

Sales planning

Education

Bachelor's degree in any 4 year course

Job description

Qualifications

• Bachelor's Degree graduate of any 4 year course
• 3 to 5+ years managerial background in overall store operations (retail/food/or any similar experience).
• Experience in the Furniture industry, B2B and Corporate Selling is a plus
• Candidate must have communication skills, strong leadership skills.
• Branch vacancies: SM North Edsa, SM Megamall, or SM Mall of Asia
• can start ASAP

** Compensation package for discussion

Job Description

Responsible for planning, controlling and directing selling activities and personnel for the attainment of sales targets.

Key Accountabilities

1. Sales Achievement Plan

• Execute directions and sales strategies to achieve or improve on sales targets.
• Propose innovative ideas to increase market share.
• Ensure that store is adequately manned and that personnel shifts are properly scheduled considering sales transactions trends and for fulfilment of non-sales activities.

2. Customer Engagement

• Ensure high levels of customers’ satisfaction through excellent service.
• Handle customer complaints, with the end in view of promoting customer goodwill.
• Obtain information from customers and sales people on merchandise for feedback to merchandising and management.

3. Store Administration

• Ensure standard operating procedures and compliance to Company policies are strictly implemented.
• Ensure that standards for cleanliness and orderliness in the selling area are maintained for a wholesome and pleasant shopping atmosphere.
• Maintain good merchandise presentation and fresh appearance to induce customers to buy. Ensure proper placement of signages.
• Ensure proper maintenance and use or resources/supplies/facilities and equipment to minimize engineering costs and repairs for the convenience of customers.
• Ensure strict adherence of counter personnel to set counter policies, systems and procedures.

4. Merchandise and Stock Management

• Coordinate closely with Merchandising and Consignors office to ensure full stock of fast selling items and to avoid stock-out of merchandise.
• Enforce standard procedures to ensure that merchandise is correctly tagged/priced.
• Monitor and control movement of stocks in store; coordinates with Warehouse Supervisor/Manager and Senior Manager on proper scheduling and execution of warehousing activities in consonance with selling requirements and standard procedures.
• Implement measures to reduce merchandise losses for improved profitability. Increase subordinates’ consciousness of merchandise security requirements.

5. People Management

• Conduct personnel performance appraisals to assess training needs and build career paths.
• Coordinate with Store Consignor and Merchandising on performance of Consignors and Demos.
• Approve requests and authorization on personnel administration matters (leaves, undertime authorization, disciplinary actions, etc.)
• Motivate staff.
• Coordinate with HR to hire the right candidates.