Store Manager - SM Mall of Asia

CASAMIA FURNITURE CENTER, INC.; Philippines; On-site; PHP 480,000 - 640,000; Full time

Job summary

CASAMIA FURNITURE CENTER, INC. is seeking a Store Manager to lead selling activities, manage personnel, and drive targets across our retail locations in the Philippines.

You will oversee sales strategies, customer service excellence, stock control, and store administration, ensuring a premier shopping experience while coordinating with merchandising and HR to build capable teams.

Qualifications

• 3 to 5+ years managerial background in overall store operations (retail/food/or any similar experience).
• Experience in the Furniture industry, B2B and Corporate Selling is a plus
• Branch vacancies: SM North Edsa, SM Megamall, or SM Mall of Asia
• can start ASAP

Responsibilities

• Plan, control and direct selling activities and personnel to meet sales targets.
• Execute directions and sales strategies to achieve or improve on sales targets.
• Propose innovative ideas to increase market share.
• Ensure store is adequately manned and scheduling aligns with trends and non-sales activities.
• Ensure high levels of customer satisfaction through excellent service and handle complaints.
• Maintain standard operating procedures and compliance with company policies.
• Maintain cleanliness and orderliness in the selling area and proper merchandising presentation.
• Coordinate with Merchandising and Consignors to maintain stock of fast selling items and avoid stock-outs.
• Enforce proper tagging/pricing and monitor stock movements with warehouse/management.
• Conduct personnel performance appraisals and coordinate with HR to hire the right candidates.

Skills

Communication skills

Leadership skills

Store operations experience

Education

Bachelor's Degree in any 4-year course

Job description

Qualifications

• Bachelor's Degree graduate of any 4 year course
• 3 to 5+ years managerial background in overall store operations (retail/food/or any similar experience).
• Experience in the Furniture industry, B2B and Corporate Selling is a plus
• Candidate must have communication skills, strong leadership skills.
• Branch vacancies: SM North Edsa, SM Megamall, or SM Mall of Asia
• can start ASAP

** Compensation package for discussion

Job Description

Responsible for planning, controlling and directing selling activities and personnel for the attainment of sales targets.

Key Accountabilities

1. Sales Achievement Plan

• Execute directions and sales strategies to achieve or improve on sales targets.
• Propose innovative ideas to increase market share.
• Ensure that store is adequately manned and that personnel shifts are properly scheduled considering sales transactions trends and for fulfilment of non-sales activities.

2. Customer Engagement

• Ensure high levels of customers’ satisfaction through excellent service.
• Handle customer complaints, with the end in view of promoting customer goodwill.
• Obtain information from customers and sales people on merchandise for feedback to merchandising and management.

3. Store Administration

• Ensure standard operating procedures and compliance to Company policies are strictly implemented.
• Ensure that standards for cleanliness and orderliness in the selling area are maintained for a wholesome and pleasant shopping atmosphere.
• Maintain good merchandise presentation and fresh appearance to induce customers to buy. Ensure proper placement of signages.
• Ensure proper maintenance and use or resources/supplies/facilities and equipment to minimize engineering costs and repairs for the convenience of customers.
• Ensure strict adherence of counter personnel to set counter policies, systems and procedures.

4. Merchandise and Stock Management

• Coordinate closely with Merchandising and Consignors office to ensure full stock of fast selling items and to avoid stock-out of merchandise.
• Enforce standard procedures to ensure that merchandise is correctly tagged/priced.
• Monitor and control movement of stocks in store; coordinates with Warehouse Supervisor/Manager and Senior Manager on proper scheduling and execution of warehousing activities in consonance with selling requirements and standard procedures.
• Implement measures to reduce merchandise losses for improved profitability. Increase subordinates’ consciousness of merchandise security requirements.

5. People Management

• Conduct personnel performance appraisals to assess training needs and build career paths.
• Coordinate with Store Consignor and Merchandising on performance of Consignors and Demos.
• Approve requests and authorization on personnel administration matters (leaves, undertime authorization, disciplinary actions, etc.)
• Motivate staff.
• Coordinate with HR to hire the right candidates.