Store Manager - SM Baguio

Avid Sports Philippines Inc.; Tili; On-site; PHP 320,000 - 480,000; Full time

Job summary

Avid Sports Philippines Inc. is seeking a Store Manager to lead a fashion retail team, drive sales, and ensure top-notch customer service at the store level in the Philippines.

The role emphasizes staff development, inventory control, and adherence to brand standards within a fast-paced retail environment. The ideal candidate has 3+ years of managerial experience in fashion retail, strong leadership, and excellent communication skills, with a solid understanding of retail operations and business

Qualifications

• Bachelor's degree in Business Administration or related field.
• Minimum 3 years in a managerial role, ideally in fashion retail.
• Retail management experience preferred in fashion.
• Strong leadership and customer service skills.
• Excellent communication abilities, both verbal and written.

Responsibilities

• Deliver outstanding customer service and engagement.
• Lead and develop the sales team to meet/exceed targets.
• Drive sales and growth through strategies to attract customers.
• Resolve customer issues professionally and promptly.
• Ensure compliance with standards, visuals, and brand guidelines.
• Monitor sales performance using key retail KPIs and reports.

Skills

Leadership

Customer service

Communication

Business acumen

Staff training

Retail management

Education

Bachelor's degree in Business Administration

Job description

Store Manager – Responsibilities & Requirements

Key Responsibilities:

• Deliver Outstanding Customer Service:
  Ensure high levels of customer satisfaction through exceptional service and engagement.

• Lead and Develop Sales Team:
  Motivate, train, and support staff to meet and exceed sales targets.

• Drive Sales and Growth:
  Implement strategies to attract new customers, increase foot traffic, and improve profitability.

• Resolve Customer Issues:
  Handle complaints and concerns professionally and promptly to maintain a positive shopping experience.

• Ensure Compliance with Standards:
  Maintain operational efficiency and ensure adherence to visual merchandising and brand guidelines.

• Monitor Sales Performance:
  Prepare and analyze detailed sales reports using key retail KPIs to guide business decisions.

• Administrative Oversight:
  Manage day-to-day store operations, including scheduling, budgeting, and financial record updates.

• Merchandise Analysis:
  Track best-selling products, evaluate sell-through rates, and address merchandise-related challenges.

• Inventory Control:
  Supervise inventory handling, including stock security, loss prevention, and replenishment accuracy.

Requirements:

• Education:
  Bachelor's degree in Business Administration or a related field (preferred).

• Qualification Details:
  Retail Management qualifications are specifically preferred for related field requirements.

• Experience:
  Minimum of 3 years in a managerial role, ideally within the fashion retail industry.

• Industry Experience:
  Fashion retail experience is specifically required for this position.

• Leadership & Customer Service Skills:
  Strong leadership capabilities and proven experience managing customer relationships.

• Business Acumen:
  Solid understanding of retail operations and business management principles.

• Communication Skills:
  Excellent interpersonal and communication abilities, both verbal and written.