Store Manager - SM Aura

Avid Sports Philippines Inc.; Philippines; On-site; PHP 420,000 - 660,000; Full time

Job summary

Avid Sports Philippines Inc. is seeking a Store Manager to oversee daily store operations, lead a sales team, and ensure top customer service. The role requires fashion retail experience, strong leadership, and a knack for driving sales metrics.

You will manage scheduling, budgeting, inventory, merchandising, and reporting to optimize profitability and customer satisfaction across the store.

Qualifications

• Bachelor's degree in Business Administration or related field preferred.
• Minimum of 3 years in a managerial role, ideally within fashion retail.
• Fashion retail experience is required for this position.
• Strong leadership and customer service skills.
• Excellent communication abilities, both verbal and written.

Responsibilities

• Deliver Outstanding Customer Service and engage customers.
• Lead and develop the sales team to meet targets.
• Drive sales strategies to attract new customers and increase foot traffic.
• Resolve customer issues professionally and promptly.
• Ensure compliance with visual merchandising standards and brand guidelines.
• Monitor sales performance using key retail KPIs and prepare reports.
• Oversee day-to-day store operations including scheduling and budgeting.
• Analyze merchandise performance and address stock-related challenges.
• Supervise inventory control and loss prevention.

Job description

Store Manager – Responsibilities & Requirements

Key Responsibilities:

• Deliver Outstanding Customer Service:
  Ensure high levels of customer satisfaction through exceptional service and engagement.

• Lead and Develop Sales Team:
  Motivate, train, and support staff to meet and exceed sales targets.

• Drive Sales and Growth:
  Implement strategies to attract new customers, increase foot traffic, and improve profitability.

• Resolve Customer Issues:
  Handle complaints and concerns professionally and promptly to maintain a positive shopping experience.

• Ensure Compliance with Standards:
  Maintain operational efficiency and ensure adherence to visual merchandising and brand guidelines.

• Monitor Sales Performance:
  Prepare and analyze detailed sales reports using key retail KPIs to guide business decisions.

• Administrative Oversight:
  Manage day-to-day store operations, including scheduling, budgeting, and financial record updates.

• Merchandise Analysis:
  Track best-selling products, evaluate sell-through rates, and address merchandise-related challenges.

• Inventory Control:
  Supervise inventory handling, including stock security, loss prevention, and replenishment accuracy.

Requirements:

• Education:
  Bachelor's degree in Business Administration or a related field (preferred).

• Qualification Details:
  Retail Management qualifications are specifically preferred for related field requirements.

• Experience:
  Minimum of 3 years in a managerial role, ideally within the fashion retail industry.

• Industry Experience:
  Fashion retail experience is specifically required for this position.

• Leadership & Customer Service Skills:
  Strong leadership capabilities and proven experience managing customer relationships.

• Business Acumen:
  Solid understanding of retail operations and business management principles.

• Communication Skills:
  Excellent interpersonal and communication abilities, both verbal and written.