Store Manager

OUR HOME (Casamia Furniture Center, Inc); Mandaluyong; On-site; PHP 446,000 - 781,000; Full time

Job summary

OUR HOME (Casamia Furniture Center, Inc) is seeking a Store Manager to plan, control and direct selling activities and personnel to achieve sales targets while fostering client loyalty and expanding our brand presence.

You will ensure staffing, merchandising, stock management, store administration, and customer service excellence; you will lead with a customer-centric approach and coordinate with HR for hiring and training as needed.

Qualifications

• Bachelor's degree in any 4 year course.
• 3-5+ years managerial background in retail or store operations.
• Experience in furniture retail or B2B a plus.

Responsibilities

• Plan, control and direct selling activities and personnel to achieve sales targets.
• Foster client loyalty and expand brand presence with a customer-centric approach.
• Ensure store is adequately manned and staff shifts align with sales trends and non-sales activities.
• Maintain high levels of customer satisfaction through excellent service and manage complaints.
• Coordinate with Merchandising and Warehouse teams to ensure stock availability and proper tagging.

Skills

Leadership

Education

Bachelor's Degree

Job description

The ideal candidate will be responsible for planning, controlling and directing selling activities and personnel for the attainment of sales targets. You will work to foster client loyalty and expand our brand presence. The ideal candidate will spearhead these efforts with a customer-centric attitude.

Key Accountabilities

• Execute directions and sales strategies to achieve or improve on sales targets.
• Propose innovative ideas to increase market share.
• Ensure that store is adequately manned and that personnel shifts are properly scheduled considering sales transactions trends and for fulfilment of non-sales activities.
• Ensure high levels of customers’ satisfaction through excellent service.
• Handle customer complaints, with the end in view of promoting customer goodwill.
• Obtain information from customers and sales people on merchandise for feedback to merchandising and management.

3. Store Administration

• Ensure standard operating procedures and compliance to Company policies are strictly implemented.
• Ensure that standards for cleanliness and orderliness in the selling area are maintained for a wholesome and pleasant shopping atmosphere.
• Maintain good merchandise presentation and fresh appearance to induce customers to buy. Ensure proper placement of signages.
• Ensure proper maintenance and use or resources/supplies/facilities and equipment to minimize engineering costs and repairs for the convenience of customers.
• Ensure strict adherence of counter personnel to set counter policies, systems and procedures.

4. Merchandise and Stock Management

• Coordinate closely with Merchandising and Consignors office to ensure full stock of fast selling items and to avoid stock-out of merchandise.
• Enforce standard procedures to ensure that merchandise is correctly tagged/priced.
• Monitor and control movement of stocks in store; coordinates with Warehouse Supervisor/Manager and Senior Manager on proper scheduling and execution of warehousing activities in consonance with selling requirements and standard procedures.
• Implement measures to reduce merchandise losses for improved profitability. Increase subordinates’ consciousness of merchandise security requirements.

5. People Management

• Conduct personnel performance appraisals to assess training needs and build career paths.
• Coordinate with Store Consignor and Merchandising on performance of Consignors and Demos.
• Approve requests and authorization on personnel administration matters (leaves, undertime authorization, disciplinary actions, etc.)
• Motivate staff.
• Coordinate with HR to hire the right candidates.

Qualifications

• Bachelor's Degree graduate of any 4 year course
• 3-5+ years managerial background in retail, overall store operations (selling, warehouse, counter, display, etc.), or any similar background
• Experience in the Furniture industry, B2B and Corporate Selling is a plus
• Candidate must have strong leadership skills.
• Branch Vacancies: Our Home SM Megamall, SM North Edsa, or SM Mall of Asia