Store Manager

Ace Hardware Phils., Inc; San Fernando; Presencial; PHP 600.000 - 1.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and wellness initiatives

Staff discounts

Flexible schedule

Descripción de la vacante

Ace Hardware Phils., Inc. is seeking an experienced Store Manager for our Pampanga branch in San Fernando. You will oversee all store operations, drive sales, manage staff, inventory, and customer experience to meet business targets.

This role requires hands-on leadership to ensure operational efficiency and exceptional service. You will lead a team of associates, monitor budgets, schedules, and store standards while liaising with head office.

Formación

• 3–5 years in a retail management role, preferably hardware/home improvement.
• Strong leadership and ability to develop a diverse team.
• Deep understanding of store operations, inventory, merchandising, and POS systems.
• Proven track record of meeting/exceeding sales targets and KPIs.
• Excellent communication and interpersonal skills with customers, staff and management.
• Knowledge of health, safety, and security regulations in retail.

Responsabilidades

• Oversee daily store operations, scheduling, and compliance with company policies.
• Lead, motivate, and develop store team to deliver high service standards and productivity.
• Achieve sales targets and KPIs; implement strategies to grow revenue and loyalty.
• Manage inventory levels, conduct stock audits, and minimize shrinkage.
• Maintain merchandising standards and attractive visual displays.
• Provide exceptional customer service and resolve inquiries or complaints.
• Monitor budgets including labor and operating costs; control capex.
• Recruit, hire, and retain quality staff to meet business needs.
• Liaise with head office and regional management; report on performance and improvement opportunities.

Conocimientos

Retail leadership

Sales targets

Inventory management

POS systems

MS Office

Communication

Customer service

Safety compliance

Staff development

Herramientas

Microsoft Office

Descripción del empleo

About us

Ace Hardware Phils., Inc is a leading retail and consumer products company dedicated to providing quality hardware and home improvement solutions to customers across the Philippines. We pride ourselves on our commitment to excellent customer service, operational excellence, and creating a positive workplace culture. Our stores are community hubs where customers find not just products, but expert advice and support for their projects and needs. We value our employees as key contributors to our success and invest in their professional development and wellbeing.

About the role

We are seeking an experienced and dynamic Store Manager to lead our store operations in Ace Builders Pampanga Branch. This is a full-time position that plays a critical role in driving the store's success, profitability, and customer satisfaction. As Store Manager, you will be responsible for overseeing all aspects of store operations, including sales performance, staff management, inventory control, and customer experience. You will be the strategic leader of the store, ensuring that our team delivers exceptional service whilst maintaining operational efficiency and achieving business targets. This role requires a hands-on approach, strong leadership capabilities, and a passion for retail excellence.

Location: San Fernando, Pampanga.

Key responsibilities

• Oversee all daily store operations, including opening and closing procedures, staff scheduling, and compliance with company policies and procedures
• Lead, motivate, and develop a team of store associates, providing coaching, training, and performance management to ensure high standards of service and productivity
• Achieve and exceed sales targets and key performance indicators, implementing strategies to drive revenue growth and customer loyalty
• Manage inventory levels, conduct stock audits, and ensure accurate record keeping to minimise shrinkage and optimise stock availability
• Maintain store cleanliness, merchandising standards, and visual displays to create an inviting shopping environment
• Provide exceptional customer service, addressing customer inquiries, resolving complaints, and ensuring customer satisfaction
• Monitor and manage store budgets, including labor costs, operational expenses, and capital expenditure
• Recruit, hire, and retain quality staff members, ensuring adequate staffing levels to meet business demands
• Liaise with head office and regional management, providing regular reporting on store performance and identifying areas for improvement

What we're looking for

• Proven experience of at least 3-5 years in a retail management role, preferably within the hardware or home improvement sector
• Strong leadership skills with the ability to motivate, inspire, and develop a diverse team
• Excellent understanding of retail operations, including inventory management, merchandising, and point-of-sale systems
• Demonstrated ability to achieve and exceed sales targets and key performance indicators
• Strong numerical and analytical skills with proficiency in using retail management systems and Microsoft Office applications
• Excellent communication and interpersonal skills, with the ability to engage effectively with customers, staff, and management
• Outstanding customer service orientation and commitment to delivering exceptional customer experiences
• Knowledge of health, safety, and security regulations relevant to retail environments
• Ability to work flexible hours, including weekends and public holidays, as required by the business
• Preference given to candidates with previous experience in hardware retail or home improvement stores

What we offer

At Ace Hardware Phils., Inc, we are committed to supporting the wellbeing and development of our employees. We offer a competitive remuneration package, including a base salary commensurate with experience and qualifications. We provide opportunities for career progression and professional development, with training programmes designed to enhance your retail management expertise. Our team members enjoy a positive, collaborative work environment where their contributions are valued and recognised. We also offer employee benefits including health and wellness initiatives, staff discounts on products, and the opportunity to work with a reputable brand in the retail sector. We encourage a healthy work-life balance and support flexible working arrangements where feasible to meet your needs.