Store Operations Leader

Ace Hardware Phils., Inc; Philippines; On-site; PHP 240,000 - 420,000; Full time

Job summary

Ace Hardware Phils., Inc is seeking a Store Supervisor to oversee daily store operations, lead sales staff, and ensure excellent customer service. You will manage inventory, coordinate promotions, and report performance metrics to drive sales targets.

You will train new employees, enforce policies, and maintain a safe, organized shopping environment while aligning with company standards.

Qualifications

• Supervise daily store operations.
• Train and coach new employees on policies.
• Enforce policies, safety regulations, and loss prevention.
• Prepare daily/weekly/monthly operational and sales reports.
• Coordinate with Area Manager on staffing and inventory.

Responsibilities

• Supervise daily store operations for smooth workflow.
• Lead and monitor store associates and sales staff.
• Provide excellent customer service and resolve complaints.
• Monitor sales and help meet daily, weekly, monthly targets.
• Oversee merchandise display, availability, and store cleanliness.
• Conduct inventory monitoring and stock transfers.
• Ensure accurate receiving, storage, and handling.
• Assist in promotions and marketing campaigns.
• Prepare work schedules and assign tasks.
• Train and coach new employees on policies and product knowledge.
• Enforce policies, safety, and loss prevention.
• Prepare operational and sales reports (daily/weekly/monthly).
• Coordinate with Area Manager on issues.
• Maintain safe, organized, customer-friendly environment.
• Handle returns and exchanges per policy.
• Monitor attendance, discipline, and productivity.
• Ensure pricing and merchandising displays compliance.
• Perform other duties as assigned.

Skills

Leadership

Customer service

Inventory management

Team supervision

Job description

Ace Hardware Phils., Inc is seeking a Store Supervisor to oversee daily store operations, lead sales staff, and ensure excellent customer service. You will manage inventory, coordinate promotions, and report performance metrics to drive sales targets.

You will train new employees, enforce policies, and maintain a safe, organized shopping environment while aligning with company standards.