Store Manager - SM Telabastagan

Ace Hardware Phils., Inc; Angeles; On-site; PHP 500,000 - 800,000; Full time

Benefits offered by this job

Career advancement

Training & development

Employee discounts

Health & wellness support

Collaborative work environment

Flexible work arrangements

Job summary

Ace Hardware Phils., Inc is seeking a Store Manager to oversee overall store operations, drive sales, and lead a dynamic team. You will ensure exceptional customer experiences while maintaining operational excellence and a focus on profitability.

Responsibilities include staff leadership, inventory control, budgeting, and adherence to policies. The role requires hands-on management, strong communication, and a commitment to service quality in a hardware retail environment.

Qualifications

• Proven experience as a Store Manager or similar retail management role in fast-paced environments.
• Strong leadership, people management and team motivation skills.
• History of achieving sales targets and driving business growth.
• Excellent customer service orientation and problem-solving abilities.

Responsibilities

• Oversee daily store operations including sales, customer service and warehouse activities.
• Lead and develop store staff; train, schedule and assess performance.
• Hit sales targets through merchandising, promotions and customer engagement.
• Monitor stock levels, rotation, and product availability to maximize sales.
• Maintain attractive store presentation and cleanliness standards.
• Manage budgets, expenses and cash handling procedures.
• Address customer complaints promptly and professionally.
• Enforce company policies and loss prevention measures.
• Coordinate with headquarters on performance and initiatives.
• Monitor competitors and market trends to stay competitive.

Skills

Store management

Leadership

Sales target achievement

Customer service

Inventory management

Communication

Problem solving

Team development

Tools

POS technology

Retail management systems

Job description

As Store Manager, you will be responsible for the overall operations, performance, and team leadership of the store, ensuring exceptional customer experiences whilst achieving sales targets and maintaining operational excellence. This role is crucial to the success of our retail operations and offers the chance to make a tangible impact on store performance and team development.

Key responsibilities

• Oversee all daily store operations, ensuring smooth functioning of sales, customer service, and warehouse activities
• Manage store staff, including training, scheduling, performance management, and team development
• Achieve and exceed sales targets and key performance indicators through effective merchandising, promotional activities, and customer engagement strategies
• Monitor inventory levels, stock rotation, and merchandise availability to maximize sales and minimize losses
• Maintain store presentation and cleanliness standards, ensuring the store environment is attractive and welcoming to customers
• Manage store finances, including budgeting, expense control, and cash handling procedures
• Handle customer complaints and concerns professionally, ensuring prompt resolution and customer satisfaction
• Implement company policies, procedures, and loss prevention measures to safeguard store assets
• Liaise with headquarters on store performance, operational issues, and strategic initiatives
• Monitor competitor activity and market trends to maintain competitive advantage

What we're looking for

• Proven experience as a Store Manager or similar retail management position in a fast-paced retail environment
• Strong leadership and people management skills with the ability to motivate, develop, and inspire a diverse team
• Demonstrated track record of achieving sales targets and driving business growth
• Excellent customer service orientation with a commitment to delivering exceptional experiences
• Proficiency in retail management systems and point-of-sale technology
• Strong analytical and problem-solving skills with the ability to make sound business decisions
• Excellent communication and interpersonal skills
• Knowledge of inventory management and merchandising principles
• Physical capability to perform store duties, including standing for extended periods and lifting materials
• Willingness to work flexible hours, including weekends and holidays as required
• Experience in the hardware or home improvement retail sector is preferred

What we offer

We are committed to supporting our employees' professional growth and wellbeing. We offer a competitive compensation package commensurate with experience and qualifications. Additional benefits include:

• Opportunities for career advancement within Ace Hardware's growing retail network
• Comprehensive training and development programmes to enhance your retail management skills
• Employee discounts on Ace Hardware products
• Health and wellness support initiatives
• A collaborative and supportive work environment that values teamwork and innovation
• Flexible work arrangements where possible to support work-life balance