Store Operations Lead

Ace Hardware Philippines Inc.; Tocmo; On-site; PHP 280,000 - 420,000; Full time

Job summary

Ace Hardware Philippines Inc. is seeking a Store Operations Lead to oversee day-to-day activities and drive profitability through exceptional customer service and strong team performance.

You will supervise store transactions, monitor stock levels, coach staff, and report to management. The role emphasizes operational excellence, treasury accuracy, and proactive improvements in a fast-paced retail environment.

Qualifications

• Experience in retail, store operations, customer service, or a related field.
• Strong understanding of sales, cash handling, inventory, and store administration.
• Effective team management, coaching, and communication skills.
• Good attention to detail, particularly in treasury operations, stock monitoring, and reporting.
• Ability to manage multiple priorities and maintain operational standards in a fast-paced store environment.
• Proactive, customer-focused, and results-oriented approach.

Responsibilities

• Drive sales performance and deliver quality customer service.
• Ensure accurate counter and treasury operations.
• Supervise store transactions and maintain operational efficiency.
• Monitor stock levels and coordinate the reordering and transfer of inventory.
• Manage, coach, and develop the store team to support consistent performance.
• Monitor staff performance and promote effective execution of store activities.
• Prepare and submit accurate sales reports to management.
• Identify operational opportunities and implement improvements that support store profitability.

Skills

Retail experience

Store operations

Customer service

Team management

Attention to detail

Communication skills

Multi-tasking

Job description

Ace Hardware Philippines Inc. is seeking a Store Operations Lead to oversee day-to-day activities and drive profitability through exceptional customer service and strong team performance.

You will supervise store transactions, monitor stock levels, coach staff, and report to management. The role emphasizes operational excellence, treasury accuracy, and proactive improvements in a fast-paced retail environment.