Overview
Oversee Daily Store Operations
- Visit multiple stores regularly to check if operations are running smoothly and according to brand standards.
- Support store teams in solving daily issues and improving efficiency.
Support Store Staff
- Coordinate with Store OICs on staffing needs, scheduling, and team performance.
- Help train and guide staff to deliver excellent customer service and uphold the brand’s luxury image.
Maintain Visual Merchandising Standards
- Ensure store displays, mannequins, and overall presentation follow brand guidelines.
- Assist with seasonal updates, promotional setups, and visual improvements.
Liaise with Mall Administration
- Serve as the main point of contact between the stores and mall management.
- Handle mall-related concerns such as maintenance issues, permits, and events.
Monitor Inventory and Stock Levels
- Check if stores have the right stock levels and product availability.
- Coordinate with warehouse or other branches for replenishment or transfers.
Report and Recommend Improvements
- Submit reports after each store visit covering store condition, team feedback, visual execution, and any concerns.
- Suggest practical improvements to enhance store performance and customer experience.
Support Events and Store Openings
- Assist in new store setups, product launches, or in-store events as needed.
- Provide on-site support during high-traffic periods or sales events.
Qualifications
- Bachelor's degree in Business Administration, Marketing, Retail Management or a related field
- At least 2 years of experience in retail operations or store coordination
- Previous experience with premium or luxury brands is an advantage
- Familiarity with golf products and lifestyle is a strong plus
- Excellent communication and interpersonal skills
- Strong leadership and coordination abilities
- Highly organized, with the ability to multitask across multiple store locations
- Detail-oriented with an eye for visual merchandising and in-store presentation
- Proficient in MS Office (Excel, Word, PowerPoint); experience in POS or inventory systems is a plus
- Willingness to travel frequently and conduct regular visits to retail store branches
- Must be flexible with work hours, including weekends and holidays as needed.
- Areas of responsibility: Pasay, Pasig, San Juan, Taguig