STORE MANAGER

Select Goods; Iloilo City; On-site; PHP 300,000 - 600,000; Full time

Job summary

FantasyWorldStore Manager position at SM City Iloilo seeks an experienced leader to oversee daily operations, drive sales, and ensure excellent customer service. You will manage staff, schedules, and inventory while upholding safety standards and company policies in a fast-paced retail environment.

The role requires 2–3 years of supervisory experience in retail or related fields, with strong people management and communication skills. Flexibility for shifting schedules is essential.

Qualifications

• Bachelor's degree in related field is an advantage.
• 2–3 years of supervisory or management experience in retail, F&B, hospitality, or amusements.
• Strong experience in people management and team leadership.
• Knowledgeable in sales, inventory, cashiering, and store operations.
• Strong communication and problem-solving skills.
• Customer-oriented and capable of handling difficult customer situations.
• Organized, proactive, responsible, and results-oriented.
• Willing to work shifting schedules, weekends, holidays, and overtime.
• Able to work in fast-paced, customer-focused environment.
• Able to work at FantasyWorld – SM City Iloilo.

Responsibilities

• Oversee the overall daily operations of the FantasyWorld branch.
• Lead, supervise, and motivate the store team to achieve operational and sales targets.
• Prepare and manage staff schedules, manpower deployment, and duty assignments.
• Monitor employee attendance, punctuality, grooming, performance, and compliance with company policies.
• Conduct regular coaching, training, and performance evaluations for employees.
• Ensure excellent customer service and promptly address customer complaints and concerns.
• Ensure the safety of all customers and employees within the store.
• Monitor and analyze daily sales performance and reports.
• Manage inventory, stock levels, ordering, receiving, and usage of supplies and materials.
• Coordinate with the Maintenance Team regarding equipment breakdowns and repair requirements.

Skills

People management

Team leadership

Customer service

Sales knowledge

Inventory control

Store operations

Communication

Problem solving

Decision making

Organization

Flexibility

Education

Bachelor's degree (advantage)

Job description

About the role

The Store Manager is responsible for the overall management and daily operations of the FantasyWorld branch. The role focuses on team leadership, customer satisfaction, sales performance, safety, inventory, and operational efficiency, while ensuring compliance with company policies and standards.

Key responsibilities

• Oversee the overall daily operations of the FantasyWorld branch.
• Lead, supervise, and motivate the store team to achieve operational and sales targets.
• Prepare and manage staff schedules, manpower deployment, and duty assignments.
• Monitor employee attendance, punctuality, grooming, performance, and compliance with company policies.
• Conduct regular coaching, training, and performance evaluations for employees.
• Ensure excellent customer service and promptly address customer complaints and concerns.
• Ensure the safety of all customers and employees within the store.
• Monitor and analyze daily sales performance and reports.
• Manage inventory, stock levels, ordering, receiving, and usage of supplies and materials.
• Coordinate with the Maintenance Team regarding equipment breakdowns and repair requirements.

About you

• Bachelor's degree in Business Administration, Hospitality Management, Tourism Management, or a related field is an advantage.
• At least 2–3 years of supervisory or management experience, preferably in retail, F&B, hospitality, entertainment, or amusement operations.
• Strong experience in people management and team leadership.
• Knowledgeable in sales, inventory, cashiering, and store operations.
• Strong communication, problem-solving, and decision-making skills.
• Customer-oriented and capable of handling difficult customer situations professionally.
• Organized, proactive, responsible, and results-oriented.
• Willing to work on shifting schedules, weekends, holidays, and overtime when required.
• Able to work in a fast-paced and customer-focused environment.
• Willing to work at FantasyWorld – SM City Iloilo.