Station Support Officer

Rephil Station Inc.; Metro Manila; On-site; PHP 420,000 - 660,000; Full time

Job summary

Rephil Station Inc. in Metro Manila is seeking a Station Support Officer to oversee the daily operations of the Stations Support Services team.

You will supervise Cash Management, Procurement, and Workforce Support, ensuring timely, accurate delivery and adherence to internal controls while driving process improvements. The role requires 3–5 years in supervisory roles within retail or fuel industries, strong analytical skills, and proficiency in MS Office and ERP systems.

Qualifications

• Bachelor’s degree in business, management or related field.
• Minimum 3–5 years supervisory or team leadership experience.
• Experience supervising Cash Management, Procurement, Workforce Administration.
• Strong analytical and problem-solving abilities.
• Effective cross-department collaboration and communication.
• Proficient in Excel, Word, PowerPoint; ERP experience is a plus.

Responsibilities

• Supervise and oversee the day-to-day operations of the Stations Support Services team.
• Ensure timely and accurate completion of support services for gas station ops.
• Lead and monitor Cash Management, Procurement, and Workforce Support teams.
• Assign, prioritize, and monitor workloads for efficiency.
• Ensure compliance with policies, procedures, and internal controls.
• Review reports and documentation for accuracy and standards.
• Coordinate with station personnel and cross-functional departments.
• Monitor KPIs and implement corrective actions when targets are not met.
• Identify opportunities to improve processes and productivity.
• Coach, mentor, and develop team members for growth.
• Prepare operational reports and updates to management.
• Support new policies, systems, and projects for retail station services.
• Perform other duties as assigned by management.

Skills

Leadership

Analytical Thinking

Communication

Attention to Detail

Prioritization

Education

Bachelor's degree in Business Administration, Management, Accounting, Finance, or a related field

Tools

ERP systems

MS Office

Job description

Station Support Officer is responsible for overseeing the daily operations of the Stations Support Services team, ensuring the timely, accurate, and efficient delivery of support functions to gas stations. The role supervises the Cash Management, Procurement, and Workforce Support teams, ensuring compliance with company policies, operational standards, and service level expectations while driving continuous process improvement.

Job Description:

• Supervise and oversee the day-to-day operations of the Stations Support Services team.

• Ensure the timely and accurate completion of support services and deliverables for gas station operations.

• Lead and monitor the performance of the Cash Management, Procurement, and Workforce Support teams.

• Assign, prioritize, and monitor workloads to ensure operational efficiency and service excellence.

• Ensure compliance with company policies, procedures, and internal controls across all support functions.

• Review reports, transactions, and documentation for accuracy, completeness, and adherence to established standards.

• Coordinate with station personnel and cross-functional departments to address operational concerns and provide timely resolutions.

• Monitor key performance indicators (KPIs) and implement corrective actions when service targets are not achieved.

• Identify opportunities to improve processes, enhance productivity, and streamline support operations.

• Coach, mentor, and develop team members to improve performance and foster professional growth.

• Prepare operational reports and provide updates to management regarding team performance, issues, and improvement initiatives.

• Support the implementation of new policies, systems, and projects related to retail station support services.

• Perform other duties that may be assigned by management.

Job Qualifications:

• Bachelor's degree in Business Administration, Management, Accounting, Finance, or a related field.

• Minimum of 3–5 years of supervisory or team leadership experience in retail operations, shared services, or administrative support, preferably within the fuel, retail, or FMCG industry.

• Experience in supervising teams handling Cash Management, Procurement, Workforce Administration, or related support functions.

• Excellent analytical and problem-solving abilities with keen attention to detail.

• Effective communication and interpersonal skills with the ability to collaborate across departments.

• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.

• Experience using ERP systems or other business management software is an advantage.

• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

• Strong understanding of internal controls, compliance, and operational processes.