Start Your Career with Us! Onsite CSR Position

Career at Callmax Solutions - Philippines; Imus; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

None

Job summary

Career at Callmax Solutions - Philippines seeks a detail-oriented customer service professional to support healthcare accounts. You will verify patient eligibility and insurance benefits for treatments and admissions, and provide timely updates on claim status.

You will review patient bills for accuracy, investigate denied claims, and assist with basic appeals. The role requires independent work, strong teamwork, and the ability to handle inquiries from patients and insurance providers by phone.

Qualifications

• Ability to prioritize tasks and work independently with minimal supervision.
• Strong teamwork skills and the ability to collaborate effectively with others.
• Detail-oriented, with strong follow-up skills and the ability to ensure tasks are completed on time.
• Ability to work under pressure while maintaining a positive and professional attitude.
• Strong multitasking, organizational, and time-management skills.
• Basic knowledge or background in healthcare accounts is an advantage.
• Previous customer service experience is preferred.
• A consistent work history and a demonstrated record of reliability and professionalism are preferred.

Responsibilities

• Verify patient eligibility and insurance benefits for treatments, hospital admissions, and medical procedures.
• Check and provide updates on the status of insurance claims.
• Review patient bills for accuracy and completeness, and obtain any missing information as needed.
• Investigate denied claims and assist with filing basic appeals.
• Handle patient and insurance provider inquiries via phone regarding assigned accounts.

Skills

Prioritization

Independent work

Teamwork

Detail oriented

Under pressure

Multitasking

Healthcare accounts knowledge

Customer service experience

Reliability

Job description

• Verify patient eligibility and insurance benefits for treatments, hospital admissions, and medical procedures.
• Check and provide updates on the status of insurance claims.
• Review patient bills for accuracy and completeness, and obtain any missing information as needed.
• Investigate denied claims and assist with filing basic appeals.
• Handle patient and insurance provider inquiries via phone regarding assigned accounts.

Qualifications:

• Ability to prioritize tasks and work independently with minimal supervision.
• Strong teamwork skills and the ability to collaborate effectively with others.
• Detail-oriented, with strong follow-up skills and the ability to ensure tasks are completed on time.
• Ability to work under pressure while maintaining a positive and professional attitude.
• Strong multitasking, organizational, and time-management skills.
• Basic knowledge or background in healthcare accounts is an advantage.
• Previous customer service experience is preferred.
• A consistent work history and a demonstrated record of reliability and professionalism are preferred.