START ASAP | Customer Service Representative | Fixed Weekend Off

Golden Snake Solution Inc.; Cebu City; On-site; PHP 201,000 - 279,000; Full time

Benefits offered by this job

Fully covered HMO

Paid training

Fixed weekends off

12 PTO

Annual pay raises

Career growth

Employee referral bonus

Free daily meals and coffee

Job summary

Golden Snake Solutions Inc. is seeking friendly, reliable Customer Service Representatives to join our growing team in Cebu City. You will handle inquiries via phone, chat, or email, provide accurate information, and maintain a positive customer experience in a fast-paced environment.

Starting salary is Php 18,000 with bonuses up to Php 7,000, plus fully covered HMO, paid training, weekends off, and opportunities for career growth within a supportive workplace.

Qualifications

• At least College level or Senior High School Graduate.
• With or without BPO experience (experience is an advantage).
• Good communication skills (English).
• Customer-oriented with a positive attitude.
• Ability to handle customer concerns professionally.

Responsibilities

• Handle customer inquiries via phone, chat, or email.
• Provide accurate information and resolve customer concerns.
• Maintain a positive and professional customer experience.
• Document customer interactions properly.
• Follow company processes and quality standards.
• Coordinate with internal teams when needed.

Skills

Communication skills

Customer-oriented

Professional handling

Fresh graduates welcome

Education

College level or Senior High School

Job description

About the role

No BPO Experience? We got you! Golden Snake Solutions Inc. is looking for friendly, reliable, and customer-focused individuals to join our growing team as Customer Service Representatives. If you enjoy helping people, solving problems, and being part of a supportive work environment, we’d love to hear from you.

Why Choose Golden Snake Solutions Inc.?

• Start with Php 18,000 plus bonuses !
• Incentives up to Php 7,000 and more !
• Comprehensive Paid Training and Mentoring to set you up for success.
• Your Health Matters: Enjoy FULLY COVERED HMO benefits.
• Annual Pay Raises: Your hard work and loyalty are rewarded!
• Fueled for Success: Free daily meals and coffee to keep you energized every day.
• FIXED WEEKENDS OFF: Real work-life balance, not just a talking point.
• 12 Paid Time-Offs (PTOs): Rest is built into how we work.
• Quarterly Team Outings: Work hard, play harder!
• Supportive Culture: A professional work environment with a passionate team.
• Job Security: Stable, full-time employment from day one.
• Career Growth: Clear pathways to leadership opportunities.
• Employee Referral Bonus: Earn ₱5,000 for every successful friend you refer.

Your Role:

As a part of our Customer Service Team, your main responsibilities include:

• Handle customer inquiries via phone, chat, or email
• Provide accurate information and resolve customer concerns
• Maintain a positive and professional customer experience
• Document customer interactions properly
• Follow company processes and quality standards
• Coordinate with internal teams when needed

What We’re Looking For:

• At least College level or Senior High School Graduate
• With or without BPO experience (experience is an advantage)
• Good communication skills (English)
• Customer-oriented with a positive attitude
• Ability to handle customer concerns professionally
• Can work in a fast-paced environment
• Fresh graduates are welcome to apply!
• Must be willing to work onsite in Cebu City and night shift schedule (11pm to 8am).