Sr. Specialist, Employee Experience Survey Administration

Boehringer Ingelheim; Muntinlupa; On-site; PHP 670,000 - 1,116,000; Full time

Job summary

Boehringer Ingelheim is seeking a Senior Specialist, Survey Administration to deliver and manage Employee Experience surveys using the Qualtrics EX platform. You will partner with global stakeholders to design, administer, and optimize listening programs, translating data into insights that guide business decisions.

In this role, you will own end-to-end survey delivery, platform administration, reporting, and analytics, while ensuring governance and high-quality execution across regions.

Qualifications

• 3+ years in Employee Experience or HR technology.
• Hands-on experience administering Qualtrics Employee Experience (EX).
• Strong data reporting and dashboard skills.
• Excellent communication in a global environment.

Responsibilities

• Design, configure, test, and launch EX surveys using the Qualtrics EX platform.
• Manage user access, survey communications, lifecycle management, and governance of templates.
• Coordinate and support UAT, troubleshoot platform issues, and ensure timely resolution of concerns.
• Develop and maintain dashboards, reports and analytics for actionable insights.
• Maintain process documentation and SOPs to improve efficiency and user experience.

Skills

Stakeholder management

Analytical thinking

Communication

Collaboration

Education

Bachelor's degree in HR, Psychology, Business Administration, Information Systems or Statistics

Tools

Qualtrics

Excel

PowerPoint

Word

Job description

Are you passionate about turning employee feedback into actionable insights and improving the employee experience? Join us as a Senior Specialist, Survey Administration, where you will play a key role in delivering and managing Employee Experience (EX) survey services through the Qualtrics EX platform.

In this role, you will partner with global stakeholders to design, administer, and optimize employee listening programs, translating data into meaningful insights that support business decisions. You will be responsible for end-to-end survey delivery, platform administration, reporting and analytics, stakeholder support, and continuous process improvement to ensure operational excellence and a seamless user experience.

Working closely with GBS HR Process Management, you will help ensure that Qualtrics EX surveys are delivered with high quality and in alignment with global standards and governance.

If you're passionate about leveraging employee feedback to drive meaningful change, we'd love to hear from you.

The Position

Are you passionate about turning employee feedback into actionable insights and improving the employee experience? Join us as a Senior Specialist, Survey Administration, where you will play a key role in delivering and managing Employee Experience (EX) survey services through the Qualtrics EX platform.

In this role, you will partner with global stakeholders to design, administer, and optimize employee listening programs, translating data into meaningful insights that support business decisions. You will be responsible for end-to-end survey delivery, platform administration, reporting and analytics, stakeholder support, and continuous process improvement to ensure operational excellence and a seamless user experience.

Working closely with GBS HR Process Management, you will help ensure that Qualtrics EX surveys are delivered with high quality and in alignment with global standards and governance.

If you're passionate about leveraging employee feedback to drive meaningful change, we'd love to hear from you.

Duties and Responsibilities

• Partner with stakeholders to understand business requirements and provide expert guidance on the effective use of the Qualtrics EX platform and employee listening solutions
• Design, configure, test, and launch Employee Experience (EX) surveys, ensuring alignment with business objectives, global standards, and survey best practices
• Lead survey administration activities, including user access management, survey communications, lifecycle management, and governance of approved survey templates and questionnaires
• Coordinate and support User Acceptance Testing (UAT), troubleshoot platform and survey-related issues, and ensure timely resolution of operational concerns
• Monitor survey quality, participation rates, response metrics, and key performance indicators (KPIs) to drive program effectiveness and continuous improvement
• Develop and maintain dashboards, reports, and analytics to provide actionable insights and support data-driven decision-making
• Maintain process documentation, knowledge resources, and standardized operating procedures while identifying opportunities to improve efficiency and user experience

About our future employee

• Bachelor's degree in Human Resources, Psychology, Business Administration, Information Systems, Statistics, or a related field
• Minimum of 3 years of experience in Employee Experience, HR Operations, HR Technology, Survey Administration, People Analytics, or a related discipline
• Hands-on experience administering employee survey platforms, with mandatory experience in Qualtrics Employee Experience (EX)
• Proven experience in stakeholder management, business requirements gathering, and translating business needs into technical solutions
• Strong analytical skills with experience in data reporting, dashboard development, and Microsoft Office applications, particularly Excel, PowerPoint, and Word
• Excellent communication, problem-solving, and collaboration skills, with the ability to work effectively in a global and multicultural environment
• Knowledge of survey methodologies, employee listening programs, and survey lifecycle management is an advantage

Our Company

Boehringer Ingelheim is a biopharmaceutical company active in both human and animal health. As one of the industry's top investors in research and development, the company focuses on developing innovative therapies that can improve and extend lives in areas of high unmet medical need. Independent since its foundation in 1885, Boehringer takes a long-term perspective, embedding sustainability along the entire value chain. Our approximately 54,300 employees serve over 130 markets to build a healthier and more sustainable tomorrow. Learn more at www.boehringer-ingelheim.com.

Why Boehringer Ingelheim?

With us, you can develop your own path in a company with a culture that knows our differences are our strengths - and break new ground in the drive to make millions of lives better.

Here, your development is our priority. Supporting you to build a career as part of a workplace that is independent, authentic and bold, while tackling challenging work in a respectful and friendly environment where everyone is valued and welcomed.

Alongside, you have access to programs and groups that ensure your health and wellbeing are looked after - as we make major investments to drive global accessibility to healthcare. By being part of a team that is constantly innovating, you'll be helping to transform lives for generations.

Want to learn more? Visit https://www.boehringer-ingelheim.com