Specialist, HR Enablement & Support

Boehringer Ingelheim; Muntinlupa; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Boehringer Ingelheim is seeking an HR Enablement & Support professional to protect and enhance global HR technology solutions. You will join a team that delivers 2nd/3rd level support for HR systems, focusing on SuccessFactors and Hire-to-Retire processes.

You will collaborate with Project & Process Managers to gather requirements, drive changes through release management and UAT, and coordinate with regional stakeholders and IT vendors to resolve complex issues in a global context.

Qualifications

• 2–3 years of relevant experience in HR services/HRIT with focus on Employee Central and SuccessFactors Core.
• Proven project management experience including end-to-end system rollouts and implementation initiatives.
• International experience from project work or day-to-day business.
• Business fluency in English.
• Ability to work effectively across functions and geographies with cultural awareness.
• Basic understanding of compliance aspects (Data Protection regulations like GDPR, data retention, labor laws).
• Open to flexible/rotational/shifting schedule (24 hours by 5 days global support).

Responsibilities

• Provide 2nd/3rd level support for global HR systems, primarily SuccessFactors and Hire-to-Retire processes.
• Collaborate with Project & Process Managers in gathering and specifying requirements for new tools or enhancements.
• Independently manage business changes in the system by running impact analyses, coordinating configuration changes, testing activities and updating documentation (Release Management, UAT).
• Coordinate with local/regional SSC, HR Process Management and IT vendors to align on processes and resolve issues.
• Ensure data availability and alignment with data consumers inside and outside HR; work with IT support on interface issues.
• Resolve complex issues related to user permissions, workflows and business rule configurations.
• Participate in global HR projects representing the respective area of responsibility.

Skills

HRIS support

SuccessFactors

HRIT

Requirement gathering

Project coordination

Tools

SuccessFactors Core

Job description

The Position

Join our HR Enablement & Support team and play a vital role in supporting and enhancing global HR technology solutions!

Duties & Responsibilities

• Provide 2nd/3rd level support for global HR systems, primarily SuccessFactors and Hire-to-Retire processes
• Closely collaborate with Project & Process Managers in gathering and specifying requirements for implementing new tools/processes or enhancing existing ones
• Independently manage business changes in the system by running an impact analysis first and by informing affected parties, performing/coordinating configuration changes, managing testing activities and updating documentation etc. (Release Management, UAT, etc)
• Collaborate with various stakeholders from local/regional SSC, HR Process Management and IT/ext. vendor to align on processes and resolve issues
• Ensure business alignment with all data consumers inside and outside HR and work closely with IT support on interface related issues
• Responsible for analysis and resolution for complex issues related to user permissions, workflow and business rule configurations
• Participate in global HR projects to represent the respective area of responsibility

About our Future Employee

• Has at least 2 to 3 years of relevant work experience in HR Services, HRIT with focus on Employee Central, Onboarding and SuccessFactors Core (Role-based Permissions, Workflow and Business Rule Configurations, etc)
• Proven project management experience, including end-to-end system rollouts and implementation initiatives
• International experience from project work or day-to-day business
• Business fluency in English
• Ability to work effectively across functions and geographies, demonstrating strong cultural awareness and sensitivity in diverse environments
• Basic understanding of compliance aspects (i.e. Data Protection regulations like GDPR in EU, Data Retention, co-determination rights, labor laws)
• Open for flexible/rotational/shifting schedule (24 hours by 5 days global support)

Our Company

Why Boehringer Ingelheim?

With us, you can develop your own path in a company with a culture that knows our differences are our strengths - and break new ground in the drive to make millions of lives better. Here, your development is our priority. Supporting you to build a career as part of a workplace that is independent, authentic and bold, while tackling challenging work in a respectful and friendly environment where everyone is valued and welcomed. Alongside, you have access to programs and groups that ensure your health and wellbeing are looked after - as we make major investments to drive global accessibility to healthcare. By being part of a team that is constantly innovating, you'll be helping to transform lives for generations.

Want to learn more? Visit https://www.boehringer-ingelheim.com