Sr. Specialist, Customer Support (US Healthcare)

Cardinal Health International Philippines Inc.; Metro Manila; On-site; PHP 360,000 - 520,000; Full time

Job summary

Cardinal Health International Philippines Inc. is seeking a Sales Support Administration professional in Metro Manila to quote Presource packs, communicate with sales reps, and ensure rebates are accounted. The role focuses on cost efficiency and regulatory compliance.

Requirements include a Bachelor’s degree and at least 2 years in stakeholder management within a BPO, plus advanced customer service, analytical skills, and strong communication. November start date is possible.

Qualifications

• Bachelor’s degree in any field.
• At least 2 years substantial work experience in stakeholder management in a Business Process Outsourcing organization.
• Advanced customer service, problem solving and analytical skills are highly required.
• Strong written and verbal communication skills.
• Basic computer skills in Microsoft Office products.
• Can start in November

Responsibilities

• Quoting out Presource packs based on sales rep/customer request.
• Most if not all communication will be with the sales rep, not the customer (hospital)
• Focus on best cost, high volume components.
• Ensuring quotes meet quality and regulatory guidelines.
• Works through a variety of requests that require additional training – Government, Canada quotes, Dressing change organizers, PRCs.
• Ability to critically think through requests that are out of the norm.
• Working with cross-functional teams.
• Reviews and ensures rebates are accounted

Skills

Stakeholder management

Customer service

Problem solving

Analytical skills

Communication skills

Microsoft Office

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

What Sales Support Administration contributes to Cardinal Health

Sales Support Administration is responsible for customer maintenance and support, sales quotas, and/or order fulfillment and adjustments.

Job Summary

• Presource Is the kitting division of Cardinal Health.

• Kits provide efficiencies to our customers; they are able to pull a kit that includes everything needed for a procedure vs pulling individual components off the shelf.

• Kits maybe used in or outside of the operating room depending on the type of kit that is being built.

Accountabilities:

• Quoting out Presource packs based on sales rep/customer request. This may include quoting out a new pack or making changes to an existing pack.

• Most if not all communication will be with the sales rep, not the customer (hospital)

• Focus on best cost, high volume components.

• Ensuring quotes meet quality and regulatory guidelines.

• Works through a variety of requests that require additional training – Government, Canada quotes, Dressing change organizers, PRCs.

• Ability to critically think through requests that are out of the norm.

• Working with cross-functional teams.

• Reviews and ensures rebates are accounted

Qualifications:

• Graduate of Bachelor’s degree in any field.

• At least 2 years substantial work experience in stakeholder management in a Business Process Outsourcing organization

• Advanced customer service, problem solving and analytical skills is highly required

• Strong written and verbal communication skills

• Basic computer skills in Microsoft Office products

• Can start in November