Client Management Specialist (Global)

Cardinal Health International Philippines Inc.; Metro Manila; On-site; PHP 360,000 - 480,000; Full time

Job summary

Cardinal Health International Philippines Inc. is seeking a Sales Support Administration professional to manage stakeholder relationships and quotePresource packs for sales reps. You will coordinate with cross-functional teams, ensure quotes meet quality standards, and handle complex requests such as government and regional quotes.

The role requires strong communication skills, problem solving, and proficiency with MS Office. November start date and on-site work in Metro Manila are expected.

Qualifications

• Bachelor’s degree in any field required.
• At least 2 years of stakeholder management experience in a BPO environment.
• Advanced customer service, problem solving and analytical skills required.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office products.

Responsibilities

• Quote Presource packs based on sales reps/customers requests.
• Coordinate with sales reps rather than hospitals.
• Focus on cost efficiency and high-volume components.
• Ensure quotes meet quality and regulatory guidelines.
• Handle diverse requests requiring training (Government, Canada quotes, Dressing change organizers, PRCs).
• Critically assess non-standard requests and work with cross-functional teams.
• Review rebates to ensure proper accounting.

Skills

Stakeholder management

Customer service

Problem solving

Analytical skills

Communication skills

Education

Bachelor's degree

Tools

MS Office

Job description

What Sales Support Administration contributes to Cardinal Health

Sales Support Administration is responsible for customer maintenance and support, sales quotas, and/or order fulfillment and adjustments.

Job Summary

• Presource Is the kitting division of Cardinal Health.

• Kits provide efficiencies to our customers; they are able to pull a kit that includes everything needed for a procedure vs pulling individual components off the shelf.

• Kits maybe used in or outside of the operating room depending on the type of kit that is being built.

Accountabilities:

• Quoting out Presource packs based on sales rep/customer request. This may include quoting out a new pack or making changes to an existing pack.

• Most if not all communication will be with the sales rep, not the customer (hospital)

• Focus on best cost, high volume components.

• Ensuring quotes meet quality and regulatory guidelines.

• Works through a variety of requests that require additional training – Government, Canada quotes, Dressing change organizers, PRCs.

• Ability to critically think through requests that are out of the norm.

• Working with cross-functional teams.

• Reviews and ensures rebates are accounted

Qualifications:

• Graduate of Bachelor’s degree in any field.

• At least 2 years substantial work experience in stakeholder management in a Business Process Outsourcing organization

• Advanced customer service, problem solving and analytical skills is highly required

• Strong written and verbal communication skills

• Basic computer skills in Microsoft Office products

• Can start in November