Sr Risk and Fraud Analyst (for Gaming)

Private Advertiser; Makati; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Private Advertiser in Metro Manila invites an experienced leader to oversee the risk and fraud team. You will coach analysts, monitor payment activity, and deploy real-time detection tools to proactively mitigate fraud risks. Collaboration with security and operations will align initiatives with business goals.

You will develop and refine security policies, maintain investigation records, and report on trends and mitigation efforts. The role requires leadership and strong communication.

Qualifications

• Minimum 3–5 years in a leadership role in a call center or online gaming environment.
• Solid understanding of cryptocurrency transactions.
• Analytical, detail-oriented with strong problem-solving skills.
• Proficient with fraud detection tools and software.
• Proficient in MS Excel.
• Excellent communication and reporting abilities.
• Willingness to work shifting schedules, including graveyard shifts.

Responsibilities

• Manage day-to-day operations of the risk and fraud team, including scheduling and coaching.
• Provide mentorship to analysts to enhance skills and knowledge.
• Collaborate with cross-functional teams to implement fraud prevention initiatives.
• Develop and refine security policies, procedures, and best practices.
• Monitor transactions for suspicious activity and implement real-time detection tools.
• Generate reports on fraud incidents and mitigation efforts.

Skills

Leadership

Call center experience

Analytical mindset

Problem-solving

Communication skills

MS Excel

Shift work

Tools

Fraud detection tools

Payment processing software

Job description

What we're looking for

• Manage and oversee the day-to-day operations of the risk and fraud team, including scheduling, performance management, and training

• Provide coaching and mentorship to risk and fraud analysts to enhance their skills and knowledge

• Collaborate with cross-functional teams to develop and implement customer service initiatives that align with the company's overall business objectives

• Contribute to the development and refinement of security policies, procedures, and best practices

• Foster a positive and engaging work environment that motivates the team and promotes a high level of service

• Monitor and analyze payment transactions to identify suspicious activity or potential fraud

• Implement real-time fraud detection tools and systems to identify proactively and mitigate risks

• Review transactions to look for red flags or indication of suspected fraud, such as transactions that exceed preset limits or transactions with unusual patterns

• Conduct in-depth investigations into suspicious transactions, accounts or patterns

• Collaborate with the security team to develop and implement fraud prevention strategies and measures

• Handle payment processing operations ensuring timely and accurate handling of deposits and withdrawals

• Work closely with payment service providers to optimize processes and resolve payment-related issues

• Monitor deposits, processors, withdrawals, and failed transactions

• Generate regular reports on payment trends, fraud incidents and mitigation efforts

• Maintain detailed records of investigations, findings and actions taken

About you

• Minimum of 3-5 years of experience in a leadership role, preferably in the call center or contact center, online gaming industry

• Good understanding of cryptocurrency transactions

• Analytical mindset attentive to detail with exceptional problem-solving skills

• Proficiency in using fraud detection tools and software

• Proficient with MS Excel

• Excellent communication skills, especially sharing findings and effectively communicating them

• Ability to work shifting schedule, especially graveyard shift

• Demonstrated leadership and people management skills, with the ability to inspire and motivate a team

• Excellent problem-solving and decision-making abilities to address complex customer issues and drive continuous improvement

• Strong analytical and data-driven skills to identify trends, measure performance, and implement data-driven strategies

• Exceptional communication and interpersonal skills to effectively interact with customers, team members, and cross-functional stakeholders