Fraud & AML Analyst

Blue Cube Services; Philippines; On-site; PHP 357,000 - 580,000; Full time

Benefits offered by this job

Comprehensive training

Ongoing support

Contribution to safety of platform

Job summary

Blue Cube Services is seeking intelligent and analytically minded individuals to join our Trust & Safety team’s Risk Review sub-team. You will manually review payments and transactions to identify suspicious activity and protect customers while ensuring timely reviews.

You’ll determine when to Escalate to Compliance or seek secondary input from teammates, with full training provided to help you succeed in this role.

Qualifications

• Strong analytical mindset for complex case investigations.
• Excellent written and spoken English skills.
• Flexibility to support 24/7 coverage as the team grows.
• Previous experience in risk operations (fraud, AML, trust & safety) is a plus.
• Willingness to learn and use multiple internal tools (training provided).

Responsibilities

• Review and analyze transactions and customer accounts for high-risk activity and make risk-based decisions.
• Escalate cases to compliance or consult teammates for secondary reviews to ensure timely decisions.
• Contribute insights to data models to continuously improve fraud prevention.
• Report trends to assist compliance teams in investigating suspicious activities and preventing fraud.
• Use historical data to identify false positives and reinstate impacted accounts.
• Approve or reject payments following SOPs based on risk analysis with minimal disruption to legitimate customers.
• Protect the organization and customers while maintaining a positive experience for all.

Skills

Analytical mindset

Willingness to learn

Risk management basics

English communication

24/7 coverage

Experience in risk ops (a plus)

Job description

Role Overview:

We are seeking intelligent, driven, and analytically minded individuals to join our newly established Trust & Safety team. As part of the Risk Review sub-team, you’ll play a crucial role in safeguarding our platform and customers by manually reviewing payments and transactions to detect suspicious activity and identify bad actors. You’ll also focus on delivering a positive customer experience, ensuring timely reviews so legitimate customers can continue using their accounts without unnecessary delays.

This role requires the ability to determine when to escape cases to Compliance or collaborate with team members for additional insight, ensuring quick and sound decision-making. You’ll receive full training and support, so don’t worry about having all the knowledge up front—we’ll equip you to succeed!

Key Responsibilities:

• Review and analyze transactions and customer accounts for high-risk and suspicious activity, making decisions based on your risk analysis.
• Escalate cases to compliance or consult team members for secondary reviews when needed to ensure timely decision-making.
• Contribute insights to our data models, helping to continuously improve fraud prevention.
• Report trends to assist compliance teams in investigating suspicious activities and preventing fraud.
• Use historical data to identify false positives and reinstate impacted accounts.
• Approve or reject payments and follow SOPs based on your risk analysis, ensuring minimal disruption to legitimate customers.
• Work to protect the organization and our customers while ensuring a positive experience for all.

Experience & Skills We’re Looking For:

• Strong analytical mindset: You’ll be working with complex cases and investigating customer accounts in detail.
• Enthusiasm for learning new things and growing within the company.
• A strong appetite for investigation and a good understanding of risk management principles, with the ability to navigate multiple internal tools (training provided).
• Excellent written and spoken English skills.
• Flexibility: You’ll be part of a growing team that provides 24/7 coverage.
• A previous experience in risk operations (fraud, AML, trust & safety) is a plus

What We Offer:

• Comprehensive training and ongoing support to help you succeed in the role.
• The opportunity to contribute meaningfully to the safety and success of our platform and customers.