Risk and Fraud Specialist

Golden Alpha Ventures Corp.; Cebu City; On-site; PHP 360,000 - 520,000; Full time

Job summary

Golden Alpha Ventures Corp. is seeking a Risk and Fraud Agent to support risk control operations from Cebu City. You will conduct KYC reviews, due diligence, and withdrawal verification, while monitoring player activity and identifying irregularities. The role requires strong attention to detail, analytical skills, and clear reporting.

The position is full-time, on-site at Cebu Business Park, with a fast-paced startup environment and opportunities for growth and learning.

Qualifications

• At least college level; a bachelor’s degree in a relevant field is an advantage.
• Strong analytical and problem-solving skills with good reporting ability.
• Fluent written and spoken English; able to document findings clearly.

Responsibilities

• Conduct KYC and due diligence reviews for online and land-based players according to procedures and regulations.
• Review identification documents and supporting information for completeness and risk indicators.
• Verify withdrawals and review account activity before processing or endorsement.
• Monitor player activity, transactions, and game/testing results against risk thresholds.
• Escalate high-risk or unresolved cases with clear findings and evidence.
• Prepare and maintain daily risk, testing, and player-related reports.

Skills

Attention to detail

Analytical thinking

Report writing

Education

Bachelor’s degree (advantage)

Tools

Microsoft Excel

Google Sheets

Job description

About the role

The Risk and Fraud Agent supports the Company's risk control operations by conducting KYC and due diligence reviews, withdrawal verification, game and platform testing, player and transaction monitoring, and risk-related reporting. The role is responsible for identifying potential irregularities, documenting findings, and escalating suspicious, high-risk, or unresolved cases in accordance with approved procedures, internal controls, and operational requirements.

Key responsibilities

• Conduct KYC and due diligence reviews for Online and Land-Based players in accordance with approved procedures and regulatory requirements
• Perform Customer Due Diligence (CDD) and assign Enhanced Due Diligence (EDD), Source of Funds (SOF), and background verification checks when required
• Review identification documents, player information, and supporting documents for completeness, validity, consistency, and potential risk indicators
• Verify withdrawal requests and review relevant account, transaction, payment, and player activity before processing or endorsement
• Conduct assigned game and platform testing based on approved test procedures, test cases, and operational requirements
• Monitor player accounts, transactions, gameplay patterns, payment behavior, and related activities based on approved risk thresholds and monitoring rules
• Identify indicators of suspicious activity, fraud, account abuse, bonus abuse, identity misuse, payment irregularities, collusion, or other unusual behavior
• Prepare and maintain accurate daily, operational, player-related, testing, and risk-related reports within the required reporting timelines
• Escalate suspicious, high-risk, or unresolved cases to the Team Leader or Management with clear findings and complete supporting evidence
• Follow approved Risk and Fraud policies, SOPs, internal controls, service-level agreements, and regulatory requirements

About you

• At least college level; a bachelor's degree in a relevant field is an advantage
• Previous experience in KYC, due diligence, Risk, Fraud, AML, Payments, Customer Support, or iGaming operations is an advantage
• Basic understanding of customer verification, transaction review, fraud indicators, and risk escalation is preferred
• Strong attention to detail and the ability to identify inconsistencies, unusual patterns, and potential risk indicators
• Good analytical, problem-solving, and decision-support skills
• Basic proficiency in Microsoft Excel, Google Sheets, and other standard documentation or reporting tools
• Good written documentation and report preparation skills
• Fluent in written and spoken English, with the ability to understand system alerts, review English documentation, prepare reports, and communicate clearly with internal teams
• Able to handle confidential player and company information responsibly

Job Conditions

Employment: Full-time I Probationary to Regular
Work Setup: On-site at Cebu Business Park, Cebu City
Relocation Support: Relocating package available for employment coming from outside Cebu
Schedule: 6 days per week, Shifting
Work Environment: Fast-paced start-up environment with opportunities to build , learn, and grow