B2B SaaS Renewal Manager (Enterprise Account Retention & Forecasting)

Virtua Solutions Outsourcing; Taguig; On-site; PHP 3,769,000 - 7,538,000; Full time

Job summary

Virtua Solutions Outsourcing seeks a high-performing B2B SaaS Renewal Manager to lead an on-site team of Renewal Specialists in Bonifacio Global City, Taguig. You will protect and grow a multi-million ARR portfolio and negotiate complex renewals with enterprise buyers.

The role requires deep expertise in GRR/NRR, churn mitigation, ARR forecasting, and strong English communication. On-site presence in BGC is essential.

Qualifications

• 2–3+ years of direct line-management experience leading a team of B2B SaaS Renewal Specialists or CSMs.
• Proven track record of owning, managing, and forecasting a multi-million-dollar software subscription portfolio ($5M+ ARR).
• Thorough understanding of B2B SaaS financial mechanics, GRR, NRR, churn metrics, and co-termination strategies.
• Advanced proficiency in Salesforce CRM and hands-on experience with CS platforms (Gainsight, Vitally, ChurnZero, Planhat).
• Exceptional C-level negotiation, presentation, and conflict-resolution skills in English.

Responsibilities

• Direct line-manage, coach, and mentor a team of 10+ B2B Renewal Specialists.
• Own the operational execution and accuracy of a multi-million-dollar ARR subscription portfolio ($5M–$10M+ USD).
• Maintain 30/60/90-day pre-expiration pipeline visibility and deliver weekly ARR forecasts (GRR/NRR).
• Negotiate complex software contract renewals with enterprise decision-makers and procurement teams.
• Monitor account health signals and usage telemetry to resolve issues before expirations.
• Enforce CRM governance (Salesforce) and Customer Health platform usage for data accuracy across accounts.

Skills

Line-management

SaaS renewal/CSM experience

Forecasting

Contract negotiations

English communication

Tools

Salesforce

Gainsight

Vitally

ChurnZero

Planhat

Job description

About the role

We are looking for a high-performing B2B SaaS Renewal Manager to lead, coach, and scale an on-site team of Renewal Specialists. In this role, you will be directly responsible for protecting and growing recurring revenue across a global commercial account portfolio. Unlike general telesales or business development management roles, this position demands deep expertise in post-sale software subscription retention, ARR forecasting, churn mitigation, and commercial contract negotiations. You will own team-level Gross Retention Rate (GRR) and Net Retention Revenue (NRR) targets, working closely with executive leadership to ensure predictable recurring revenue.

Key responsibilities

• Direct line-manage, coach, and mentor a team of 10+ B2B Renewal Specialists. Conduct daily/weekly huddles, 1-on-1 pipeline reviews, and performance coaching.
• Own the operational execution and accuracy of a multi-million-dollar ARR subscription portfolio ($5M–$10M+ USD).
• Maintain rigorous 30/60/90-day pre-expiration pipeline visibility. Deliver accurate weekly ARR forecasts (GRR/NRR) to executive leadership.
• Step in as an executive escalation point to directly negotiate complex software contract renewals, co-terminations, multi-year term trade-offs, and pricing adjustments with enterprise decision-makers and procurement teams.
• Monitor account health signals, product usage telemetry, and early warning indicators to resolve customer concerns well before contract expiration dates.
• Enforce strict CRM governance (Salesforce) and Customer Health platform usage to maintain flawless data accuracy across all active accounts.

About you

• Minimum 2–3+ years of direct line-management experience leading a team of B2B SaaS Renewal Specialists or Customer Success Managers.
• Proven track record of owning, managing, and forecasting a multi-million-dollar software subscription portfolio ($5M+ USD ARR).
• Thorough understanding of B2B SaaS financial mechanics, contract lifecycle management, Gross Retention Rate (GRR), Net Retention Revenue (NRR), churn metrics, and co-termination strategies.
• Advanced proficiency in Salesforce CRM (dashboards, forecasting, reporting) and hands-on experience with Customer Success platforms (e.g., Gainsight, Vitally, ChurnZero, Planhat).
• Exceptional C-level negotiation, presentation, and conflict-resolution skills in English.
• 100% committed to working on-site in Bonifacio Global City (BGC), Taguig City.