Consultant, Global Analytics

Concentrix CVG Philippines, Inc.; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

Concentrix is seeking a Consultant, Global Analytics in Makati to partner with internal and client units, map business processes, and deliver data-driven insights. You will manage analytical projects, present findings to executives, and help translate insights into measurable business outcomes.

The role requires a Bachelor’s degree with 2–4 years of related experience, strong analytical and communication skills, and willingness to align with North American schedules.

Qualifications

• Bachelor's degree in related field from a four-year college or university with 2–4 years related experience.
• Strong analytical skills and ability to use descriptive statistics & predictive analytics methods to translate data into business insights.
• Ability to work in an environment with diverse technical and business teams.
• Ability to adapt to changing business needs & priorities.
• Verifiable skill in following through with project/solutions implementation.
• Adept at leading solutions implementation from opportunity identification to ROI realization.
• Excellent communication and collaboration skills, with focus on analysis and proposing solutions.
• Ability to work quickly and efficiently without direction or supervision for extended periods.
• Advanced/expert skills in MS Office.

Responsibilities

• Strategic Insight: Understand business strategies, processes, and services; identify opportunities based on impact and value.
• Process Review and Improvement: Map and review processes, identify risks, and provide mitigation strategies.
• Analytical Project Management/Participation: Scope, timeline, data analysis, and deliver actionable recommendations.
• Communication and Relationship Management: Inform stakeholders, present findings to all levels including executives.
• Data-Driven Decision Making: Develop reports, ensure data reliability, leverage analytics for insights.
• Teamwork and Accountability: Drive client success and collaborate with peers to implement solutions.
• Call-Related Tasks: Analyze live/recorded calls for improvement opportunities and sentiment.

Skills

Analytical thinking

Strong communication

Problem solving

Education

Bachelor's degree in related field

2–4 years related experience

Tools

SQL

Python

Databricks

Job description

Consultant, Global Analytics

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today's hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Join us and be part of this journey towards greater opportunities and brighter futures.

Consultant role responsibilities

• Strategic Insight: Work in partnership with internal and client units to gain a comprehensive understanding of their business strategies, processes, and services. Comprehend the broader business environment in which the company operates, including industry trends, competitive landscape, and internal dynamics. Identify opportunities that are crucial in overcoming business challenges based on impact and value. Leverage collected insights, business environment intelligence, and data measurement for solution feasibility.


• Process Review and Improvement: Understand, map and review assigned business processes from end-to-end. Identify operational, financial, and technological risks, and provide quantified mitigation strategies. Foster a culture of continuous improvement, encouraging the identification and exploration of innovative solutions.


• Analytical Project Management/Participation: Scope and manage analytical projects, including timeline creation and documentation. Work together with operations and/or clients to understand business problems and processes. Conduct data analysis and present actionable and quantifiable recommendations. Implement and track the impact of recommendations to ensure value realization.


• Communication and Relationship Management: Keep stakeholders informed through effective communication – manage clients' previous and current needs, align tasks to appropriate departments, showcase project gains and victories, and advise of progress and potential showstoppers. Present analysis, findings, and other media to all levels of the organization including executives.


• Data-Driven Decision Making: Utilize expertise in Information Systems to develop, set up, and manage coherent reports that contribute to the execution of action plans. Ensure data reliability and validity. Leverage data reporting to gain business insight and operationalize opportunities identified, with the possibility of employing statistical analysis for trend/insight validity.


• Teamwork and Accountability: Ensuring client wins by initiating improvements and owning the business. Coordinate and contribute with team members and peers to implement solutions. Holds self accountable by following through on proposed initiatives, implementation, and outcomes.


• Call-Related Tasks: Listen to live and recorded calls to generate data and/or spot quantifiable improvement opportunities and glean business insights. Assess customer emotions and satisfaction levels through sentiment analysis. Identify hindrances to issue resolution and ensure process compliance is consistent on customer interactions.

Qualifications

• Required:


• Bachelor's degree in related field from a four-year college or university with two to four years related experience.


• Strong analytical skills and ability to use descriptive statistics & predictive analytics methods to translate data into business insights.


• Ability to work in an environment where activities and deliverables are dependent on a diverse group of technical and business functional experts.


• Ability to adjust and adapt to constantly changing business needs & priorities.


• Verifiable skill in following through with project/solutions implementation.


• Adept at leading solutions implementation from identification of opportunity and determining business case/potential value and ROI to results/ROI follow-through.


• Excellent communication and collaboration skills, with particular focus on promoting analysis and proposing solutions.


• Ability to work quickly and efficiently without direction or supervision for extended periods.


• Advanced/expert skills in the use of Microsoft Office applications.


• Demonstrated ability in creative problem solving and innovative solution development.


• Willing to align to a North American work schedule.


• Willing to work onsite fully or as needed on client/account/business needs.


• Preferred:


• Exposure to Python, SQL, Databricks and similar applications. Familiarity with machine learning concepts and technologies.


• Experience using AI tools to create solutions.


• Knowledge of Six Sigma or similar process improvement methodologies.

Location

PHL Makati City - Glorietta

Time Type

Full time

Mission

Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We've got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.