Quality Specialist - Manila, Philippines

Transcom Worldwide (Philippines), Inc.; Manila; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Education support

Loans

Dental

Sports (e.g. Gym)

Parking

Vision

Child Care Center

Scholarship Program

Retirement

Job summary

Transcom Worldwide (Philippines), Inc. in Manila is seeking a Quality Specialist to monitor service delivery, analyze customer interactions, and support continuous improvement across contact centers.

The role collaborates with operations and quality teams to uphold standards, enhance processes, and contribute to excellent customer experiences.

On-site role in Manila with competitive benefits and opportunities for professional growth.

Job description

Quality Specialist - Manila, Philippines

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Facilities Management & Outsourced Services More than 10,000 employees

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers.

We are 30,000 customer experience specialists at 69 contact centers across 26 countries, delivering services in 33 languages to international brands in various industry verticals.

Whether onshore, offshore or near shore, we are uniquely focused on delivering outstanding customer experiences, driving satisfaction, brand loyalty and additional sales while also adding insights and value to our clients’ business operations.

Transcom has been in the Philippines since 2007. We currently have facilities located in Pasig, Iloilo, Bacolod and Davao.

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers.

We are 30,000 customer experience specialists at 69 contact centers across 26 countries, delivering services in 33 languages to international brands in various industry verticals.

Whether onshore, offshore or near shore, we are uniquely focused on delivering outstanding customer experiences, driving satisfaction, brand loyalty and additional sales while also adding insights and value to our clients’ business operations.

Transcom has been in the Philippines since 2007. We currently have facilities located in Pasig, Iloilo, Bacolod and Davao.

Perks and benefits

• Medical
• Miscellaneous allowance
• Education support
• Loans
• Dental
• Sports (e.g. Gym)
• Parking
• Vision
• Child Care Center
• Scholarship Program
• Retirement

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