Sr Manager - Reporting and Analytics

Sutherland Global; San Fernando; On-site; PHP 1,000,000 - 1,600,000; Full time

Job summary

Sutherland Global seeks a Senior Manager for Reporting and Analytics to lead reporting, analytics, and workforce planning across Hyderabad and Clark sites. You will build scalable reporting frameworks, drive data-driven decisions, and mentor a team of analysts while aligning with business goals and client needs.

The role requires strong collaboration with HR, finance, and operations, and a track record of improving efficiency through automation.

Qualifications

• Bachelor’s degree preferred but not required.
• Minimum of 5 years in reporting, analytics, and workforce management.
• At least 2 years in a senior management or leadership role.
• Proven track record of building and scaling reporting/analytics frameworks.
• Strong exposure to workforce organization, capacity planning, and operational alignment.
• Excellent leadership and people management skills.

Responsibilities

• Lead reporting, analytics, and workforce planning functions.
• Oversee design, development, and delivery of reports across sites.
• Ensure data accuracy and integrity across dashboards and platforms.
• Provide advanced analysis to identify trends, risks, and opportunities.
• Partner with stakeholders to develop KPIs and customized reporting solutions.
• Drive automation and standardization of reporting processes.

Job description

Company Description:

At Sutherland, we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals, and we are looking to add a Sr Manager - Reportingwho will establish and create strategies that will enhance processes and boost ease and efficiency.

Job Description:

The Sr Manager for Reporting and Analytics will be responsible for leading and overseeing reporting, analytics, and workforce planning functions.

Responsibilities:

• Strengthen relationships:Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
• Impact the bottom line:Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
• Improve the company:Make recommendations to enhance processes and boost ease and efficiency.
• Define Sutherland’s reputation:Oversee and manage performance and service quality to guarantee customer satisfaction.
• Empower the workforce:Determine training needs to equip staff with fundamental skills and knowledge.
• Reporting & Analytics
  • Oversee the design, development, and delivery of performance, operational, and executive-level reports across Hyderabad and Clark sites.
  • Ensure data accuracy, consistency, and integrity across all reporting platforms and dashboards.
  • Provide advanced analysis and insights to identify trends, risks, and opportunities.
  • Partner with business stakeholders to develop customized reporting solutions and KPIs.
  • Drive automation and standardization of reporting processes to increase efficiency.
• Workforce Organization
  • Lead workforce planning initiatives, including forecasting, staffing models, and capacity planning.
  • Partner with leadership to define workforce structures that align with business needs.
  • Analyze headcount, attrition, and productivity trends to recommend optimal staffing strategies.
  • Oversee scheduling, resource allocation, and organizational alignment to support operational delivery.
  • Collaborate with Service Delivery teams to ensure balance between demand and supply.
• Leadership & Collaboration
  • Lead, mentor, and develop a team of reporting analysts and workforce specialists.
  • Foster a culture of accuracy, accountability, and continuous improvement within the team.
  • Work closely with site and regional leadership to align reporting and workforce strategies with business goals.
  • Act as a liaison between operations, HR, finance, and technology teams to ensure integrated workforce planning.

Qualifications:

Our most successful candidates will have:

• A Bachelor’s Degree is preferred but not required.
• Minimum of 5 years in reporting, analytics, and workforce management.
• At least 2 years in a senior management or leadership role, preferably across multi-site or regional operations.
• Proven track record of building and scaling reporting/analytics frameworks in a fast-paced environment.
• Strong exposure to workforce organization, capacity planning, and operational alignment.
• Technical Skills:
  • Knowledge of reporting and analytics tools (e.g., SQL, Tableau, Power BI, Excel, Google Data Studio).
  • Strong understanding of workforce management platforms and practices.
  • Experience with automation tools and process optimization.
• Soft Skills:
  • Excellent leadership and people management skills with the ability to inspire and develop high-performing teams.
  • Strong communication and presentation skills; ability to simplify complex data into actionable insights.
  • Strategic thinker with a proactive, problem-solving mindset.
  • Ability to work effectively across cultures and geographies.