Senior Manager, Reporting & Analytics | Workforce Planning

Hammerjack Pty Ltd; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Sutherland is seeking a Sr Manager - Reporting to lead reporting, analytics, and workforce planning across Hyderabad and Clark sites. You will oversee design, development, and delivery of performance and operational reports and provide insights to drive strategic decisions.

The role requires strong leadership, excellent communication, and a track record of scaling analytics frameworks in fast-paced environments. You will partner with stakeholders and mentor a team of analysts to deliver value.

Qualifications

• Bachelor's Degree preferred but not required.
• Minimum of 5 years in reporting, analytics, and workforce management.
• At least 2 years in a senior management role across multi-site or regional operations.
• Proven track record of building and scaling reporting/analytics frameworks.
• Strong exposure to workforce organization, capacity planning, and operational alignment.
• Technical: knowledge of SQL, Tableau, Power BI, Excel, and Google Data Studio.

Responsibilities

• Strengthen relationships: establish and maintain communication with clients and team members, understand needs, resolve issues, and meet expectations.
• Impact the bottom line: produce strategies based on data reports and analysis.
• Improve the company: recommend process improvements for efficiency.
• Define reputation: oversee performance and service quality to ensure customer satisfaction.
• Empower the workforce: identify training needs to equip staff with skills.
• Reporting & Analytics: oversee design, development, and delivery of reports across sites; ensure data accuracy and provide insights.
• Workforce Organization: lead forecasting, staffing, capacity planning, and organizational alignment.

Skills

Leadership

Communication

Strategic thinking

Cross-cultural collaboration

Education

Bachelor's Degree preferred

Tools

SQL

Tableau

Power BI

Excel

Google Data Studio

Job description

Sutherland is seeking a Sr Manager - Reporting to lead reporting, analytics, and workforce planning across Hyderabad and Clark sites. You will oversee design, development, and delivery of performance and operational reports and provide insights to drive strategic decisions.

The role requires strong leadership, excellent communication, and a track record of scaling analytics frameworks in fast-paced environments. You will partner with stakeholders and mentor a team of analysts to deliver value.