Sr Manager - Reporting and Analytics

Sutherland; San Fernando; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

Sutherland is seeking a Sr Manager - Reporting to lead reporting, analytics, and workforce planning for multiple sites in Hyderabad and Clark. Role focuses on data-driven strategy, cross-functional collaboration, and driving efficiency in reporting processes.

The ideal candidate will have 5+ years in analytics and leadership, with strong SQL, Tableau, Power BI, and workforce management experience, capable of guiding a diverse team and aligning with business goals.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• Minimum of 5 years in reporting, analytics, and workforce management.
• 2+ years in a senior management or leadership role across multi-site operations.
• Proven track record building and scaling reporting/analytics frameworks.
• Strong exposure to workforce organization and capacity planning.
• Knowledge of SQL, Tableau, Power BI, Excel, Google Data Studio.

Responsibilities

• Strengthen relationships with clients and team members; resolve issues and meet expectations.
• Produce strategies based on data reports and analysis to improve outcomes.
• Recommend process improvements to boost efficiency and effectiveness.
• Oversee performance and service quality to ensure customer satisfaction.
• Identify training needs to empower staff with essential skills.

Skills

SQL

Tableau

Power BI

Excel

Google Data Studio

Workforce management

Leadership

Stakeholder communication

Education

Bachelor's degree preferred

Tools

Workforce management platforms

Automation tools

Job description

At Sutherland, we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals, and we are looking to add a Sr Manager - Reportingwho will establish and create strategies that will enhance processes and boost ease and efficiency.

Job Description

The Sr Manager for Reporting and Analytics will be responsible for leading and overseeing reporting, analytics, and workforce planning functions.

Responsibilities:

• Strengthen relationships:Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
• Impact the bottom line:Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
• Improve the company:Make recommendations to enhance processes and boost ease and efficiency.
• Define Sutherland’s reputation:Oversee and manage performance and service quality to guarantee customer satisfaction.
• Empower the workforce:Determine training needs to equip staff with fundamental skills and knowledge.
• Reporting & Analytics
  • Oversee the design, development, and delivery of performance, operational, and executive-level reports across Hyderabad and Clark sites.
  • Ensure data accuracy, consistency, and integrity across all reporting platforms and dashboards.
  • Provide advanced analysis and insights to identify trends, risks, and opportunities.
  • Partner with business stakeholders to develop customized reporting solutions and KPIs.
  • Drive automation and standardization of reporting processes to increase efficiency.
• Workforce Organization
  • Lead workforce planning initiatives, including forecasting, staffing models, and capacity planning.
  • Partner with leadership to define workforce structures that align with business needs.
  • Analyze headcount, attrition, and productivity trends to recommend optimal staffing strategies.
  • Oversee scheduling, resource allocation, and organizational alignment to support operational delivery.
  • Collaborate with Service Delivery teams to ensure balance between demand and supply.
• Lead, mentor, and develop a team of reporting analysts and workforce specialists.
• Foster a culture of accuracy, accountability, and continuous improvement within the team.
• Work closely with site and regional leadership to align reporting and workforce strategies with business goals.
• Act as a liaison between operations, HR, finance, and technology teams to ensure integrated workforce planning.

Qualifications

Our most successful candidates will have:

• A Bachelor’s Degree is preferred but not required.
• Minimum of 5 years in reporting, analytics, and workforce management.
• At least 2 years in a senior management or leadership role, preferably across multi-site or regional operations.
• Proven track record of building and scaling reporting/analytics frameworks in a fast-paced environment.
• Strong exposure to workforce organization, capacity planning, and operational alignment.
• Technical Skills:
  • Knowledge of reporting and analytics tools (e.g., SQL, Tableau, Power BI, Excel, Google Data Studio).
  • Strong understanding of workforce management platforms and practices.
  • Experience with automation tools and process optimization.
• Soft Skills:
  • Excellent leadership and people management skills with the ability to inspire and develop high-performing teams.
  • Strong communication and presentation skills; ability to simplify complex data into actionable insights.
  • Strategic thinker with a proactive, problem-solving mindset.
  • Ability to work effectively across cultures and geographies.