Sr. Manager, B2B Sales

Concentrix; Makati; On-site; PHP 1,200,000 - 2,100,000; Full time

Job summary

Concentrix in Makati is seeking an experienced Inside Sales Manager to lead a high-growth team in the Philippines. You will drive weekly to quarterly targets, coach team members, and ensure accurate forecasting in our CRM while maintaining strong client relationships.

The role requires 8+ years in inside sales with 5+ years in leadership, plus proven experience in hunting and farming sales within tech/SaaS/HC/consulting sectors.

Qualifications

• 8+ years in inside sales with 5+ years in sales leadership/management.
• Experience selling to Filipino clients or within the Philippines market.
• Track record in hunting and farming sales in tech/SaaS/HC/consulting contexts.

Responsibilities

• Lead the inside sales team to achieve weekly/monthly/quarterly targets with high customer satisfaction.
• Provide accurate ongoing sales forecasting and maintain CRM data integrity.
• Remove roadblocks and coach team members to improve selling skills and performance.
• Monitor call time, productivity, and conduct weekly performance reviews and coaching sessions.
• Develop strategic plays based on data trends for client/territory performance and stay current on market developments.
• Escalate client issues promptly and maintain strategic client relationships with Sales Director.
• Coordinate with internal and external partners to deliver effective coaching platforms and incentives.
• Lead the buying/renewal process to improve client satisfaction and retention.

Skills

Inside sales

Sales management

Team leadership

Coaching/mentoring

CRM forecasting

Data analysis

Client relationships

Job description

You Have8+ years of inside sales experience with 5 years as an inside sales manager (not renewals or customer success)5+ years of people leadership, team leadership, or team coaching/ mentorship experienceFor the Philippines market, experience selling to Filipino clients or working in the PhilippinesSales and Sales Management experience preferably in a technology, IT, SaaS, or Human Capital / ConsultingTrack record in both hunting and farming salesExpertise in scaling businesses in a high-growth marketWillingness to coach and provide guidance to team members to improve the sales skills of the teamYou WillLead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfactionProvide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-dateBe an enabler to remove roadblocks and help the team to resolve challenges to support sales opportunitiesMonitor and lead team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team membersAnalyze data, performance, and customer experience trends to develop strategic sales plays and best practices for client/specific territoriesStay current on developments in client services and within the market and ensure the team is informed on the latest trends and market directionBe a point of escalation for our clients and respond promptly to any issuesMaintain a balanced level of communication with the Sales Director and externally facing client to ensure strategic client relationship is fostered and developedWork with client contact on reporting and forecastingEnsure team understanding to achieve operating plan targets, sales targets, and client performance targets (CPTs)Work with internal functional resources and external partners to develop a coaching platformCoordinate team incentives and Sales Performance Incentive FundsPartner and build business relationships with all partners to ensure customer expectations are metWork with teams and management to improve sales processes and achieve a positive customer experienceLead team to buying/renewal process to achieve greater client satisfaction