SR. COORDINATOR, RISK OPERATIONS - JAPANESE BILINGUAL

City Government of Muntinlupa - Government; Muntinlupa; On-site; PHP 540,000 - 900,000; Full time

Job summary

City Government of Muntinlupa - Government is seeking a bilingual KYC/KYB specialist to support account-related inquiries in a fast-paced environment in Metro Manila. The role requires fluency in Japanese and English across reading, writing and speaking.

The ideal candidate will have strong knowledge of KYC/KYB and CIP processes, plus clear, professional written communication and excellent time-management skills. A proactive, results-driven attitude is essential for success in this position.

Qualifications

• Fluent in Japanese and English across reading, writing, and speaking.
• Solid knowledge of KYC, KYB, Name Change and CIP processes.
• Clear, professional written communication.
• Strong interpersonal, time-management and scheduling skills.
• Professional, self-motivated and results-driven.

Responsibilities

• Support customers with account inquiries
• Document cases
• Navigate multiple workflows and queues efficiently
• Meet or exceed performance targets
• Make sound, independent decisions
• Apply knowledge of risk operations policies and procedures

Skills

Bilingual Japanese-English

KYC/KYB knowledge

Name Change CIP

Professional communication

Risk awareness

Job description

Requirements:

• Fluent Japanese and English (reading, writing and speaking)
• Strong knowledge of KYC, KYB, and Name Change / CIP processes
• Clear and professional written communication
• Strong interpersonal, time-management, and scheduling skills
• Professional, self-motivated, and results driven

Responsibilities:

• Support customers with account-related inquiries
• Document cases
• Navigate multiple workflows, queues, and tools efficiently
• Meet or exceed performance targets
• Make sound, independent decisions
• Apply strong knowledge of risk operations policies and procedures