Sr Area Head – 4 yrs experience in casual dining restaurant, Sto. Domingo

Dempsey Resource Management Inc.; Quezon City; On-site; PHP 781,200 - 1,004,400; Full time

Job summary

A leading restaurant management firm based in Metro Manila is seeking an experienced Operational Manager to oversee daily operations across multiple restaurant locations. This role requires a Bachelor’s degree and at least 4 years of restaurant operations experience, with a strong focus on leadership, financial performance, and compliance. The ideal candidate should be results-oriented, customer-centric, and willing to ensure high standards of service and safety. This position involves working 6 days a week and may require travel to provincial branches.

Qualifications

• Minimum of 4 years of experience in restaurant operations.
• At least 3 years in a multi-unit management or area-level role.
• Proven track record in driving operational excellence.

Responsibilities

• Oversee daily operations of all restaurants under the assigned area.
• Drive revenue growth and profitability across all outlets.
• Lead, mentor, and develop Restaurant Managers and their teams.
• Maintain high standards of customer service and guest satisfaction.
• Ensure all restaurants comply with health, safety, and labor regulations.
• Contribute to business planning and expansion strategies.

Skills

Strong leadership and people management skills

Excellent communication and interpersonal abilities

Analytical and financial acumen

Ability to coach and motivate teams

Strong understanding of F&B trends

Proficient in MS Office and restaurant management systems

Education

Bachelor’s degree in Hospitality Management, Business Administration, or related field

Tools

Restaurant management systems (POS, inventory, etc.)

Job description

1. Operational Management

• Oversee daily operations of all restaurants under the assigned area.
• Ensure all outlets follow company policies, standard operating procedures (SOPs), food safety, and hygiene standards.
• Conduct regular visits and operational audits to assess performance and ensure brand consistency.
• Monitor restaurant performance and implement action plans to achieve operational goals.

2. Financial Performance

• Drive revenue growth and profitability across all outlets.
• Prepare, review, and analyze sales, cost, and profit reports for each restaurant.
• Optimize labor, food, and beverage costs while maintaining quality and service standards.
• Develop and execute promotional and marketing activities in coordination with the marketing team.

3. People Leadership & Development

• Lead, mentor, and develop Restaurant Managers and their teams.
• Conduct performance reviews, identify training needs, and support succession planning.
• Foster a positive, performance-driven work culture aligned with company values.
• Ensure proper staffing levels and oversee recruitment for key positions.

4. Customer Experience & Brand Standards

• Maintain high standards of customer service and guest satisfaction.
• Monitor guest feedback and take corrective action when needed.
• Ensure restaurant ambiance, food presentation, and service meet brand standards.

5. Compliance & Safety

• Ensure all restaurants comply with health, safety, and labor regulations.
• Conduct audits on cleanliness, food safety, and equipment maintenance.
• Address any compliance or operational issues promptly.

6. Strategic Planning & Growth

• Contribute to business planning, budgeting, and expansion strategies.
• Identify potential areas for improvement and growth opportunities.
• Work closely with senior management on new store openings and process enhancements.

Work Arrangement

• 6 days work week
• Metro Manila based, willing to handle provincial branches

Education

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.

Experience

• Minimum of 4 years of experience in restaurant operations, with at least 3 years in a multi-unit management or area-level role in the casual dining restaurant sector.
• Proven track record in driving operational excellence and profitability.

Skills & Competencies

• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Analytical and financial acumen for interpreting reports and budgets.
• Ability to coach and motivate teams to achieve performance goals.
• Strong understanding of F&B trends, customer service, and brand positioning.
• Proficient in MS Office and restaurant management systems (POS, inventory, etc.).

Personal Attributes

• Results-oriented and highly organized.
• Hands-on, energetic, and adaptable.
• Customer-centric with a passion for hospitality.
• Willing to travel frequently within assigned branches.