Area Manager

Mc Wilson Corporation; Quezon City; On-site; PHP 502,200 - 781,200; Full time

Job summary

A reputable restaurant management company in Quezon City is seeking an experienced Area Manager to oversee operations across multiple restaurants. The successful candidate will lead Restaurant Managers in achieving sales, operational, and customer service objectives while ensuring compliance with company policies. Candidates must have at least five years of experience in restaurant management, strong sales skills, and excellent leadership abilities. This position offers a full-time role on-site.

Qualifications

• Minimum of five years of restaurant management experience in upscale casual dining as an Area Manager.
• Exceptional interpersonal and communication skills.
• Knowledgeable of FDA regulations and local government ordinances.

Responsibilities

• Oversee restaurant operations across designated region.
• Develop local marketing and sales strategies.
• Ensure compliance with company policies and safety standards.

Skills

Strong sales ability

Customer relationship management

Leadership and delegation

Interpersonal and communication skills

Multi-tasking

Education

BS Hotel and Restaurant Management or any business-related course

Job description

Overview

The Area Manager is responsible for overseeing restaurant operations within the designated region, ensuring effective and efficient performance across outlets. He/She leads Restaurant Managers in developing local marketing and sales strategies to achieve sales, operational, and customer service objectives.

A. Store Operations

• Build positive working relationships with Restaurant Managers to identify priorities, share best practices, and achieve sales, operations, and customer service goals.
• Coordinate with Restaurant Managers to maximize store profitability and market share by:
  • Directing and monitoring the overall performance of stores
  • Establishing quotas, goals, and training programs for key store personnel
  • Analyzing sales data to determine sales potential, inventory needs, and customer preferences
  • Considering product seasonality in sales order preparation to avoid overstocking or understocking
  • Developing creative local marketing strategies in collaboration with the Marketing Department
  • Ensuring high customer satisfaction through excellent service and prompt resolution of customer issues
  • Building a sales-driven culture among team members
  • Ensuring compliance with company policies, Code of Conduct, SOPs, and safety and security standards
  • Maintaining store safety, cleanliness, and orderliness
  • Monitoring stock inventory and timely replenishment
  • Verifying item pricing and adherence to store planograms
  • Strengthening store security to prevent employee pilferage and theft
  • Managing appropriate staffing levels with HR, balancing budget constraints and revenue targets
  • Conduct regular business plan review meetings with Restaurant Managers.
  • Ensure integration of new talents into the team as part of long-term talent strategy.
  • Collaborate with Purchasing, Commissary, and Warehouse Departments on sales orders, shipments, and deliveries.
  • Elevate issues with Commissary and Warehouse regarding Bad Orders (BOs) and Return to Supplier (RTS) items.
  • Develop, update, and recommend store policies to improve sales, operations, and customer service efficiency.
  • Provide Operations Manuals and orient Restaurant Managers on SOPs.
  • Discuss operational issues and recommendations with the Head of Operations and Marketing Department.
  • Attend all regular and special management meetings.
  • Submit required reports to Management on time.
  • Perform other related tasks as assigned by immediate superior or Management.

Job Specifications

Education:

• Graduate of BS Hotel and Restaurant Management or any business-related course

Experience:

• Minimum of five (5) years of restaurant management experience in upscale casual dining as an Area Manager

Other Qualifications:

• Strong sales ability and customer relationship management skills
• Excellent leadership and delegation abilities
• Exceptional interpersonal and communication skills (both written and oral)
• Proficient in preparing sales, budget, and expense reports
• Knowledgeable of FDA regulations and local government ordinances
• Quick learner, results-driven, and able to multi-task effectively

Job Type: Full-time

Work Location: On-site / In person