Sr. Application Support Engineer (L2)

Octal Philippines Inc.; Makati; On-site; PHP 180,000 - 240,000; Full time

Job summary

Octal Philippines Inc. in Makati is seeking an entry-level Application Support specialist to troubleshoot software issues, monitor system performance, and assist users with technical problems.

You will handle service desk tickets, check application health and logs, and collaborate with senior engineers to escalate complex bugs and test updates. Proficiency in SQL basics, Windows/Unix server familiarity, and clear English communication are required to diagnose root causes and document solutions

Qualifications

• Entry-level role requiring a bachelor's degree.
• Basic SQL querying and familiarity with Windows/Unix servers.
• Good English communication to explain fixes.
• Strong problem-solving and logical thinking.

Responsibilities

• Serve as Service Desk: handle tickets and calls, follow SLAs.
• Monitor application health, server alerts, logs.
• Troubleshoot software, DB, and network issues.
• Collaborate with senior engineers for escalations and testing.
• Document recurring problems and solutions in the knowledge base.

Skills

SQL basics

Windows/Unix

Communication

Problem-solving

Education

Bachelor's degree in CS/IT or related

Job description

Application Support

job description outlines an entry-level role focused on troubleshooting software issues, monitoring system performance, and helping users resolve technical problems.

Key Responsibilities

• Service Desk Support: Answer support tickets and user calls, manage issues by priority, and follow Service Level Agreements (SLAs).
• System Monitoring: Check application health, server alerts, and log files to catch errors early.
• Troubleshooting: Diagnose software failures, database glitches, and network connectivity problems.
• Collaboration: Partner with senior engineers and developers to escalation complex bugs and test new software updates.
• Documentation: Record recurring problems and their solutions in the internal knowledge base.

• Education: A bachelor's degree in Computer Science, Information Technology, or a related field.
• Technical Knowledge: Basic understanding of SQL for querying databases, and familiarity with Windows or Unix servers.
• Soft Skills: Good English communication skills to explain technical fixes to non-technical users.
• Problem-Solving: Strong logical thinking to track down the root cause of an application error.