Sr Application Support Engineer L2

Octal Philippines Incorporated; Makati; On-site; PHP 223,000 - 357,000; Full time

Job summary

Octal Philippines Incorporated in Makati is seeking an entry-level Application Support specialist to troubleshoot software issues, monitor system performance, and assist users with technical problems.

You will handle service desk tickets, check application health, diagnose errors, and collaborate with senior engineers while documenting solutions in the knowledge base. Strong English communication and logical thinking are essential as you learn on the job.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Basic understanding of SQL for querying databases.
• Familiarity with Windows or Unix servers.
• Good English communication skills to explain fixes to non-technical users.
• Strong logical thinking to track down root causes of an application error.

Responsibilities

• Answer support tickets and user calls, manage issues by priority per SLAs.
• Monitor application health, server alerts and log files.
• Diagnose software failures, database glitches, and network problems.
• Collaborate with senior engineers to triage bugs and test updates.
• Document recurring problems and their solutions in the knowledge base.

Skills

English communication

Problem solving

Team collaboration

Education

Bachelor's degree in Computer Science or IT

Tools

SQL

Windows

Unix

Job description

Job Description:

Application Support job description outlines an entry-level role focused on troubleshooting software issues, monitoring system performance, and helping users resolve technical problems.

Key Responsibilities

• Service Desk Support: Answer support tickets and user calls, manage issues by priority, and follow Service Level Agreements (SLAs).
• System Monitoring: Check application health, server alerts, and log files to catch errors early.
• Troubleshooting: Diagnose software failures, database glitches, and network connectivity problems.
• Collaboration: Partner with senior engineers and developers to elevate complex bugs and test new software updates.
• Documentation: Record recurring problems and their solutions in the internal knowledge base.

Requirements

• Education: A bachelors degree in Computer Science, Information Technology, or a related field.
• Technical Knowledge: Basic understanding of SQL for querying databases, and familiarity with Windows or Unix servers.
• Soft Skills: Good English communication skills to explain technical fixes to non-technical users.
• Problem-Solving: Strong logical thinking to track down the root cause of an application error.