SQL Technical Support – Voice

Gratitude Philippines; Manila; On-site; PHP 1,016,000 - 1,216,000; Full time

Job summary

Gratitude Philippines is seeking an SQL Technical Support - Voice on-site in Taguig to handle SQL/technical support, troubleshoot issues, and analyze customer inquiries. The role requires 2+ years of SQL knowledge, API basics, and 1 year of digital ads experience.

Strong English communication and willingness to work on-shore with shifting schedules are expected. Work setup is on-site in McKinley, Taguig, with a shifting/rotational schedule and a salary of up to PHP 100,000.

Qualifications

• Minimum 2 years of SQL knowledge
• Basic API knowledge required
• 1 year of digital ads experience
• Good English communication skills

Responsibilities

• Handle customer concerns related to SQL / technical support
• Assist with basic troubleshooting and issue resolution
• Analyze customer queries and provide accurate support
• Document cases, updates, and resolutions properly
• Coordinate with internal teams for escalations when needed
• Maintain quality customer service and meet process targets

Skills

SQL knowledge

API knowledge

Digital ads experience

Communication skills

Education

High School / Senior High School / College Graduate

Job description

Job Title: SQL Technical Support - Voice

LOB: Trust and Safety

Work Set-up: On-site in Mckinley Taguig

Work shift: Shifting

Salary: up to 100k

Qualifications:

High School / Senior High School Graduate / College Graduate

Minimum of 6 months of call center/BPO experience

Must have at least 2 years of SQL experience/ SaaS background

Must have at least 1 year of digital ads experience

Candidates with an IT-related educational background or technical support experience will be preferred

Good communication skills required

Must be willing to work onsite

Must be amenable to a shifting/rotational schedule

Role Responsibilities:

Handle customer or client concerns related to SQL / technical support

Assist with basic troubleshooting and issue resolution

Analyze customer queries and provide accurate support

Document cases, updates, and resolutions properly

Coordinate with internal teams for escalations when needed

Maintain quality customer service and meet process targets

Preferred Profile:

CSR / TSR experience with 2 years of SQL knowledge & basic API knowledge

1 year of digital ads experience

Technical support background

Basic database understanding

Good English communication

Willing to process immediately