Specialist, Sales Trainer (QA/Trainer Hybrid)

Concentrix CVG Philippines, Inc.; Makati; Hybrid; PHP 500,000 - 600,000; Full time

Job summary

Concentrix CVG Philippines, Inc. is seeking a detail-oriented Specialist, Sales Trainer focused on quality assurance with a training component. You’ll audit calls, chats, and emails to uphold quality standards and also coach agents to improve performance.

The role requires delivering engaging training sessions, tracking QA trends, and proposing process improvements to enhance customer experience and sales effectiveness. Hybrid work setup in Makati.

Qualifications

• Proven experience in quality assurance, call monitoring, or auditing within a sales or customer service environment.
• Demonstrated training or coaching experience — able to teach, mentor, and motivate adult learners.
• Strong analytical skills with high attention to detail.
• Excellent written and verbal communication skills.
• Ability to deliver feedback professionally and help others grow.

Responsibilities

• Quality Assurance: Conduct regular audits of sales calls, chats, and emails to ensure compliance with quality standards, scripts, and best practices.
• Feedback & Coaching: Deliver clear, constructive feedback to agents based on audit findings to drive performance improvement
• Training Delivery: Design and facilitate training sessions for new and existing agents as needed, including onboarding, refresher courses, and skill-specific workshops
• Performance Reporting: Track, document, and report QA trends, training outcomes, and areas of opportunity to leadership
• Process Improvement: Identify gaps in agent performance or processes and recommend actionable solutions to improve customer experience and sales effectiveness

Skills

QA Audits

Coaching

Analytical skills

Communication

Feedback delivery

Job description

Job Title: Specialist, Sales Trainer (QA/Trainer Hybrid) Job Description

We are seeking a detail-oriented Specialist, Sales Trainer to join our team. This is primarily a Quality Assurance role with a training component. You’ll be the backbone of agent performance, ensuring quality standards are met through audits while stepping in to coach and upskill agents when business needs arise.

Key Responsibilities

• Quality Assurance: Conduct regular audits of sales calls, chats, and emails to ensure compliance with Weave’s quality standards, scripts, and best practices


• Feedback & Coaching: Deliver clear, constructive feedback to agents based on audit findings to drive performance improvement


• Training Delivery: Design and facilitate training sessions for new and existing agents as needed, including onboarding, refresher courses, and skill-specific workshops


• Performance Reporting: Track, document, and report QA trends, training outcomes, and areas of opportunity to leadership


• Process Improvement: Identify gaps in agent performance or processes and recommend actionable solutions to improve customer experience and sales effectiveness

What We’re Looking For

• Proven experience in quality assurance, call monitoring, or auditing within a sales or customer service environment


• Demonstrated training or coaching experience — able to teach, mentor, and motivate adult learners


• Strong analytical skills with high attention to detail


• Excellent written and verbal communication skills


• Ability to deliver feedback professionally and help others grow

Role Expectations

This is not a client-facing role — you’ll work internally with agents and leadership Primary focus is QA audits; training duties are assigned based on team needs and engagement levels Ideal candidates have experience in both QA and training, but strong QA candidates with a passion for coaching will also be considered.

Work Location: Makati, Ayala North Exchange Work Setup: Hybrid Location: PHL Makati City - Ayala North Exchange Language Requirements: Time Type: Mission:

Hi, we’re Concentrix.

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview:

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment …

Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.