Sales QA & Training Specialist

Concentrix Philippines; Makati; Hybrid; PHP 420,000 - 620,000; Full time

Job summary

Concentrix Philippines is seeking a detail-oriented Specialist, Sales Trainer (QA/Trainer Hybrid) to join our Makati team. This role centers on quality assurance audits with a coaching component, acting as the backbone of agent performance and ensuring adherence to quality standards across calls, chats, and emails.

You will design and deliver training, provide constructive feedback, track QA trends, and report outcomes to leadership.

Qualifications

• Proven experience in quality assurance, call monitoring, or auditing within a sales or customer service environment.
• Demonstrated training or coaching experience — able to teach, mentor, and motivate adult learners.
• Strong analytical skills with high attention to detail.
• Excellent written and verbal communication skills.
• Ability to deliver feedback professionally and help others grow.

Responsibilities

• Quality Assurance: Conduct regular audits of sales calls, chats, and emails to ensure compliance with quality standards.
• Feedback & Coaching: Deliver clear, constructive feedback to agents based on audit findings to drive performance improvement.
• Training Delivery: Design and facilitate training sessions for new and existing agents as needed, including onboarding, refresher courses, and skill-specific workshops.
• Performance Reporting: Track, document, and report QA trends, training outcomes, and areas of opportunity to leadership.
• Process Improvement: Identify gaps in agent performance or processes and recommend actionable solutions to improve customer experience and sales effectiveness.

Skills

Quality Assurance

Auditing

Coaching

Communication

Analytics

Job description

Concentrix Philippines is seeking a detail-oriented Specialist, Sales Trainer (QA/Trainer Hybrid) to join our Makati team. This role centers on quality assurance audits with a coaching component, acting as the backbone of agent performance and ensuring adherence to quality standards across calls, chats, and emails.

You will design and deliver training, provide constructive feedback, track QA trends, and report outcomes to leadership.