Specialist – Master Data Management

DHL Global Forwarding; Pasay; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

DHL Global Forwarding in Manila is seeking a Specialist - Master Data Management to manage pricing templates, upload formulated rates to CW1, and support customer implementations.

You will collaborate with ITS, Operations, and customers, handle contract renewals, and ensure data accuracy across systems, including EDI configurations.

Night shifts may be required; a Bachelor's degree and at least five years in pricing/rate management are preferred.

Qualifications

• Graduate with a Bachelor's degree from a recognized university.
• Pricing/Rate management qualification is preferable.
• Minimum 5 years of experience.
• Experience with CW1 and Microsoft Office tools.
• Knowledge of data messaging and integration concepts (EDI) is a plus.
• Able to work night shifts as needed.

Responsibilities

• Handle pricing information from the IMPACT / BID Team, then Clean this IPT data (as per SOP) and update it in a standardized template and uploads in CW1.
• Troubleshoot and implement client requirements.
• Handle the contract renewals for new/existing customers.
• Handle the new and maintain the rates in the CW1 systems for various customers.
• Understand customer and key stakeholders interests and concerns.
• Act as a key contact for various stakeholders.
• Convince other subject matter experts to accept new concepts, practices, and approaches.
• Document solutions and decisions for Stakeholders to confirm.
• Chase owners or actions, escalates when required, ability to push-back in a documented way.
• Manages project in matrix organization.
• Report issues to Senior Stakeholders.
• Document informed decisions on Designs and Solutions, for Internal or Customer-facing projects.
• Collaborate / communicate with ITS, Operations, Customer's IT team.
• May cooperate with and coordinate 3rd parties e.g. external service providers.
• Build strong, trusting cross-functional relationships with DHL Managers.

Skills

Analytical skills

Communication

Technical aptitude

Freight ops lifecycle

Shift flexibility

Education

Bachelor's degree

Tools

CW1

Microsoft Office

Visualization tools

EDI configurations

Job description

Job Title: Specialist - Master Data Management

Job Location: Manila

In this role, you will have the opportunity to operate on a segment of service we offer for MDM, maintain Internal Pricing Templates and handling end-to-end upload of formulated rates to various charge codes in CW1 for smooth customer Implementation.

Key Responsibilities

• Handle pricing information received from the IMPACT / BID Team, then Clean this IPT data (as per SOP) and update it in a standardized template and uploads in CW1.
• Troubleshoot and implement client requirements.
• Handle the contract renewals for new/existing customers.
• Handle the new and maintain the rates in the CW1 systems for various customers.
• Understand customer and key stakeholders interests and concerns.
• Act as a key contact for various stakeholders.
• Convince other subject matter experts to accept new concepts, practices, and approaches.
• Document solutions and decisions for Stakeholders to confirm.
• Chase owners or actions, escalates when required, ability to push-back in a documented way.
• Manages project in matrix organization.
• Report issues to Senior Stakeholders.
• Document informed decisions on Designs and Solutions, for Internal or Customer-facing projects.
• Collaborate / communicate with ITS, Operations, Customer's IT team.
• May cooperate with and coordinate 3rd parties e.g. external service providers.
• Build strong, trusting cross-functional relationships with DHL Managers.

Required Skills/Abilities

• Graduate (Bachelor's degree from a recognized University in any discipline).
• Pricing/Rate management Qualification (preferable).
• Minimum 5 years of experience.
• Possesses good knowledge of different software systems, client/server architectures and various compatibility requirements.
• Good communication, both verbal/written is required.
• Experience in working with CW1.
• Knowledge on Microsoft Office Tools.
• Knowledge on visualization Tools.
• Strong analytical Skills.
• Understanding of Freight Forwarding Product Operations lifecycles, an advantage.
• Technical aptitude, including but not limited to Data Communication protocols, EDI configurations, Data Field gapping and mapping.
• Should be flexible to work in shifts (including night)