Specialist II Order Entry

Emerson; Philippines; On-site; PHP 446,000 - 781,000; Full time

Job summary

Emerson is seeking a Specialist II North America Order Entry to ensure timely and accurate processing of purchase orders and respond to customer inquiries. You will validate PO completeness, enter orders, coordinate with teams, expedite issues, audit orders, and support colleagues in a fast-paced environment.

This role requires 2.5 years of relevant experience in customer service and order management, plus knowledge of Oracle and Microsoft Office tools.

Qualifications

• Bachelor’s degree in any 4-year course.
• 2.5 years of relevant experience in customer service and order management.
• Knowledge of business system tools such as Oracle and email management tool.
• Basic to intermediate knowledge of Microsoft Outlook and Excel.

Responsibilities

• Validate the completeness of purchase order requirements to ensure accuracy.
• Accurately enter orders into the business system in a timely manner.
• Coordinate with relevant teams to resolve order-related issues and follow customer instructions.
• Expedite and elevate order concerns for prompt resolution.
• Respond to customer inquiries and requests.
• Support team operations through back-up responsibilities and workload sharing.
• Conduct audits on processed orders of other team members.

Skills

Order entry

Customer service

Administration

Education

Bachelor's degree in any 4-year course

Tools

Oracle

Microsoft Office

Job description

If you are a Specialist II North America Order Entry professional looking for an opportunity to grow your career, this role offers the chance to play a key role in ensuring timely and accurate processing of purchase orders, while addressing order and customer-related inquiries.

In this capacity, you will be responsible for managing orders and transactions, coordinating customer requirements to other functional teams and providing essential operational support. This gives you a vital role in helping drive growth platforms and supporting operational pillars while striving for long term value.

In this role, you will:

• Validate the completeness of purchase order requirements to ensure accuracy and compliance.
• Accurately enter orders into the business system in a timely manner.
• Coordinate with relevant functional teams or personnel to resolve order-related issues and ensure all customer instructions and requirements are properly followed.
• Expedite and elevate order concerns to ensure prompt resolution.
• Respond to customer inquiries and requests.
• Support team operations through back-up responsibilities and workload sharing
• Conduct audit on processed orders of other team members.

Who you are:

You demonstrate a high level of accuracy and attention to detail, ensuring quality in every task. Well-organized and capable of managing multiple priorities, you excel in a fast-paced environment with minimal supervision. Your strong interpersonal and communication skills enable you to build effective relationships and collaborate seamlessly with others. As a dependable team player, you contribute positively to group dynamics and support shared goals.

For this role, you will need:

• Bachelor’s degree in any 4-year course.
• 2.5 years of relevant experience in customer service and order management doing order entry, customer service, or administration.
• Specific knowledge of Business System tools such as Oracle, and email management tool.
• Basic to intermediate knowledge of Microsoft Office applications such as Outlook and Excel.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives- because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.

WHY EMERSON (https://www1.emerson.com/en/corporate/careers/meet-emerson)

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems - for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Accessibility Assistance or Accommodation

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ABOUT EMERSON (https://www1.emerson.com/en/corporate/about-us)

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.