Specialist II Order Management

Emerson; Philippines; On-site; PHP 300,000 - 460,000; Full time

Job summary

Emerson is seeking a Specialist II Order Management to be a key member of a high-performing, customer-focused team in the Philippines. You will provide order status, pricing, delivery, and parts information to Emerson partners and end customers, driving accurate and timely service.

You will work with cross-functional colleagues, manage orders in the business system, respond to inquiries, and help ensure smooth quote-to-cash processes.

Qualifications

• Bachelor’s degree in any 4-year course.
• At least 3 years of experience related to documentation management, data entry and/or data administration support.
• Proficient in MS Office (Outlook, Excel) and business tools (Oracle, FileNet, eDocs, SharePoint).
• General understanding of the quote-to-cash process.

Responsibilities

• Receive, enter, and process orders into the Business System.
• Responds to general inquiries and requests received from mailbox and identify need for escalations.
• Coordinate with factory personnel, representatives, Inside Sales and Customer Support.
• Notify customer of promise delivery date and provide shipment confirmation to customers.
• Update order and quote records and status in Business System.

Skills

Customer service

Analytical thinking

Communication

Problem solving

Education

Bachelor’s degree in any 4-year course

Tools

MS Outlook

Excel

Oracle

FileNet

eDocs

SharePoint

Job description

If you are a Specialist II Order Management professional looking for an opportunity to grow your career, this gives you the chance to be a key member of a high-performing, dynamic, and customer focused Order Management team. In this capacity, you will have the opportunity to make a difference by providing excellent customer service to our partners and Emerson end customers.

In this capacity, you will provide order status, product pricing, delivery, and parts information to seamlessly serve our customers as well. This gives you a very vital role in helping drive growth platforms and supports operational pillars while striving for long-term value creation.

In this role, you will:

• Receive, enter, and process orders into the Business System

• Responds to general inquiries and requests received from mailbox and identify need for escalations.

• Coordinate with factory personnel, representatives, Inside Sales and Customer Support

• Notify customer of promise delivery date and provide shipment confirmation to customers

• Update order and quote records and status in Business System

Who you are:

You have a strong drive for results and exhibit passion and enthusiasm to get things done. With excellent analytical and quantitative skills, you can efficiently carry out tasks independently and generate accurate, high-quality reports. You are proactive and highly innovative in approaching problem-solving efficiently. With good communication skills, you can proficiently communicate ideas and influence both internal and external customers. You're interpersonally savvy and able to collaborate and efficiently work with people at any level.

For this role, you will need:

• Bachelor’s degree in any 4-year course

• At least 3 years of experience related to documentation management, data entry and/or data administration support or function

• Knowledge of MS Office Applications like MS Outlook and Excel

• Applicable business processes & System tools – (ORACLE, FileNet, eDocs, SharePoint)

• General understanding of the quote-to-cash process

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.

WHY EMERSON (https://www1.emerson.com/en/corporate/careers/meet-emerson)

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Accessibility Assistance or Accommodation

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ABOUT EMERSON (https://www1.emerson.com/en/corporate/about-us)

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

No calls or agencies please.

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.