Specialist II Customer Care Administration

Copeland; Mandaluyong; On-site; PHP 380,000 - 600,000; Full time

Job summary

Emerson is seeking a Specialist II, Customer Care Administration to join our Sales Order Management and Customer Care team. You will manage customer order execution from factory PO to delivery and billing, ensuring compliance with contractual obligations.

You will coordinate shipments, screen trade compliance, prepare invoices, and collaborate with finance and document control to meet contract requirements. A proactive, customer‑focused, independent work style is essential.

Qualifications

• Bachelor’s degree in Business, Logistics, or related field required.
• At least 1 year of relevant work experience in Customer Service, Sales, Order Administration, or PO processing.
• Strong interpersonal and communication skills and customer service orientation.
• Knowledge of Microsoft Office applications (Word, Excel, PowerPoint, etc.).

Responsibilities

• Coordinate and follow up with internal/external suppliers for shipment expediting and provide customers with updates on open order shipping schedules.
• Conduct International Trade Compliance screening prior to shipment and liaise with the compliance team for hold release as needed.
• Prepare proforma invoice for advance payment collection and coordinate with finance for credit holds; ensure accuracy of shipping documentation.
• Coordinate with Document Control Team to ensure documents meet contract requirements and schedule third‑party inspections.
• Review and validate order entry data from upstream teams to ensure accuracy before billing and processing per contracts/POs.

Skills

Customer service

Interpersonal skills

Communication skills

Education

Bachelor’s degree in Business/Logistics/related

Tools

Microsoft Office

SAP/Oracle (preferred)

Job description

Emerson’s 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Specialist II, Customer Care Administration, you will be part of a collaborative, impactful, and dynamic Sales Order Management and Customer Care team at Emerson. You will be responsible for assigned regions’ customer order execution per contractual obligations and company internal compliance requirements from factory PO till delivery and billing to customers.

In This Role, Your Responsibilities Will Be:

• Coordinate and follow up with internal and external suppliers for shipment expediting and provide customers with periodic updates on open order shipping schedules.
• Conduct International Trade Compliance screening prior to shipment, liaise with the compliance team for hold release when needed, and prepare shipping invoice for shipment processing.
• Prepare proforma invoice for advance payment collection, coordinate with finance for any credit hold release, and ensure accuracy in shipping documentation.
• Work with the Document Control Team to ensure documents are submitted/approved per contract requirements and coordinate with customers and factories for scheduled third-party inspections.
• Review and validate order entry data submitted by the upstream team to ensure accuracy and completeness before executing billing and process billing in accordance with customer contracts or purchase orders.

Who You Are:

You have a strong drive for results and are adaptable to change. You exhibit passion and enthusiasm to get things done. You can efficiently carry out tasks independently and have a high customer service approach. You're a proactive self-starter with a high level of commitment. You can proficiently communicate ideas, collaborate, and efficiently work with people at any level.

For This Role, You Will Need:

• Bachelor’s degree in Business, Logistics, or related courses.
• At least 1 year of relevant work experience related to Customer Service, Sales, Order Administration, or PO (Purchase Order) processing.
• Strong interpersonal and communication skills and customer service oriented.
• Knowledge of Microsoft Office applications (Word, Excel, PowerPoint, etc.).

Preferred Qualifications that Set You Apart

• Knowledge of SAP/Oracle or project management is a plus.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact:@emerson.com.

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

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