Specialist II Global RMA

Emerson; Philippines; Hybrid; PHP 420,000 - 600,000; Full time

Job summary

Emerson is seeking a Specialist II Global RMA to ensure timely processing of return and rework requests and support replacement order activities for non-conforming products. You will work closely with customers, sales teams, and cross-functional partners to deliver excellent customer experience.

The role involves evaluating the validity of return requests, processing or rejecting return-for-credit transactions within turnaround times, and collaborating with ERP systems like Oracle while

Qualifications

• Bachelor’s degree in any 4-year course.
• 2.5 years of relevant experience in customer service and order management.
• Experience working with ERP systems, preferably Oracle, and email management tools.
• Basic to intermediate proficiency in Microsoft Office applications, particularly Outlook and Excel.

Responsibilities

• Review return requests and determine eligibility based on company return policies and guidelines.
• Process or reject return for credit requests within established turnaround time.
• Analyze customer inquiries, investigate issues, and provide appropriate return dispositions.
• Performs outbound calls to customers or Sales Rep to gather information and understand their requests more.
• Coordinates with other functional teams to help resolve customer requests and concerns.
• Reviews portal-submitted RMAs and ensures appropriate resolution.
• Support team operations through back-up responsibilities and workload sharing

Skills

Customer service

Order management

RMA processing

ERP systems

Outlook

Excel

Education

Bachelor's degree in any 4-year course

Tools

Oracle ERP

Microsoft Office

Job description

If you are a Specialist II Global RMA professional looking for an opportunity to grow your career, this role offers the chance to play a key role in ensuring the timely and accurate processing of return and rework requests while supporting replacement order activities for non-conforming products. You will work closely with customers, sales teams, and cross-functional partners to deliver excellent customer experience and help drive efficient returns operations.

In this capacity, you will be responsible for evaluating the validity of return requests, processing or rejecting return-for-credit transactions within established turnaround times and ensuring compliance with return policy guidelines. This gives you a vital role in enhancing customer satisfaction, supporting business operations, and maintaining the integrity of Emerson's returns management processes.

In This Role, Your Responsibilities Will Be:

• Review return requests and determine eligibility based on company return policies and guidelines.

• Process or reject return for credit requests within established turnaround time.

• Analyze customer inquiries, investigate issues, and provide appropriate return dispositions.

• Performs outbound calls to customers or Sales Rep to gather information and understand their requests more.

• Coordinates with other functional teams to help resolve customer requests and concerns.

• Reviews portal-submitted RMAs and ensures appropriate resolution.

• Support team operations through back-up responsibilities and workload sharing

Who You Are:

You are detail-oriented and analytical, with the ability to assess situations, investigate issues, and make sound decisions based on established guidelines. You thrive in a fast-paced environment, effectively managing multiple priorities while maintaining a high level of accuracy and professionalism.

You build collaborative relationships with customers and colleagues, communicate clearly across different levels of the organization, and are committed to delivering exceptional customer experiences. You are a dependable team player who embraces continuous learning and actively contributes to process improvements and team success.

For This Role, You Will Need:

• Bachelor’s degree in any 4-year course.

• 2.5 years of relevant experience in customer service and order management doing order entry, customer service, or administration.

• Experience working with ERP systems, preferably Oracle, and email management tools.

• Basic to intermediate proficiency in Microsoft Office applications, particularly Outlook and Excel.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.

WHY EMERSON (https://www1.emerson.com/en/corporate/careers/meet-emerson)

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Accessibility Assistance or Accommodation

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ABOUT EMERSON (https://www1.emerson.com/en/corporate/about-us)

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

No calls or agencies please.

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.