SPECIALIST I, END USER COMPUTING

Qualfon Philippines, Inc.; Cebu City; On-site; PHP 290,000 - 469,000; Full time

Job summary

Qualfon Philippines, Inc. is seeking a Technician, Computer, End User to provide level 1 IT support for home-based users. The role includes remote troubleshooting, software installation, and coordination with Desktop, Telecom, and Network teams.

The ideal candidate has at least 1 year of PC technician experience, strong MS Office skills, and CompTIA A+ / Network+ certifications. You will handle remote user issues, participate in on‑call shifts, and help maintain IT assets.

Qualifications

• Minimum 1 year of experience as a PC technician or similar IT support role.
• Ability to troubleshoot remotely for end users.
• Proficient in MS Word, Excel, OneDrive, and Teams.

Responsibilities

• Troubleshoots and configures PC hardware, software and peripherals.
• Provides remote support to all remote workers.
• Troubleshoots remote connectivity issues and voice quality for remote staff.
• Installs and configures Microsoft technologies per Qualfon guidelines.
• Assists users and telecom team with telecom applications and hardware.
• Maintains IT asset inventory and ships equipment as needed.
• Adheres to SLAs and participates in desktop on‑call schedule.
• Performs other duties as assigned.

Skills

Troubleshooting

Remote support

MS Office Suite

Windows OS

Networking basics

Communication

Customer service

Education

CompTIA A+

CompTIA Network+

Tools

Bomgar

Job description

OVERVIEW

TECHNICIAN, COMPUTER, END USER

Role: TECHNICIAN, COMPUTER, END USER

The Technician, Computer, End User I, under general supervision of the Supervisor, IT Operations, performs basic technical and administrative work in the maintenance and installation of new and existing personal computer systems, mainly for users who are working from home. Performs level 1 triage and provides remote support for Desktop, Software, Telecom, Systems, and Networking teams. Works on lower‑complexity end‑user support. Trains end users in the use of Qualfon equipment and software.

RESPONSIBILITIES

Tasks and Responsibilities

1. Troubleshoots and configures personal computer hardware, software applications, and peripherals.
2. Provides support to all remote workers.
3. Troubleshoots remote connectivity issues.
4. Assists with voice quality issues for remote staff.
5. Installs and configures Microsoft technologies based on Qualfon best practices.
6. Troubleshoots Windows 10 for common software- and hardware‑related problems.
7. Assists users and the telecommunication team with Qualfon telecommunication applications and hardware.
8. Communicates with end users, client support personnel, peers, and supervisors on all personal computer and specified client applications requiring technical resolution.
9. Participates in inventory control and reporting of all IT hardware and software.
10. Maintains inventory in the IT asset inventory system.
11. Responsible for packing and shipping IT equipment securely for remote employees.
12. Adheres to company guidelines and procedures.
13. Addresses user incidents and service requests within defined SLAs.
14. Participates in the Desktop on‑call schedule.
15. Other duties as assigned.

QUALIFICATIONS

Minimum Requirements

1. Minimum 1 year of experience as a personal computer technician or equivalent experience as part of an operational team.
2. Demonstrated ability to troubleshoot users’ issues remotely.
3. Proficient in MS Word, Excel, OneDrive, and Teams.
4. Knowledge of Microsoft Windows operating systems, PC-based application software, printers, and networking cabling.
5. Familiarity with remote support tools (e.g., Bomgar).
6. Basic knowledge of personal computer hardware and peripherals.
7. Ability to resolve PC hardware issues, including component‑level diagnostics, troubleshooting, repair, and replacements.
8. Excellent verbal and written communication skills.
9. Able to represent IT to end users professionally and with an understanding of customer needs.
10. Accuracy, completeness, dependability, and ability to complete tasks when due.
11. Must occasionally be able to lift equipment weighing more than 25 lbs.
12. Frequently required to sit, talk, and listen; must also walk, use hands and fingers to operate tools or equipment, and reach with hands and arms.
13. Specific vision abilities include close vision and ability to adjust focus.
14. Participation in the Desktop team on‑call schedule.
15. Travel up to 5%.

Certifications:

• CompTIA Network+
• CompTIA A+

Competencies

• Documentation and Reports
• Problem Solving
• Analytical & Logical Thinking
• Information Technology
• Communication