Specialist, HR Enablement & Support

Boehringer Ingelheim Business Services Philippines, Inc.; Muntinlupa; On-site; PHP 600,000 - 900,000; Full time

Job summary

Boehringer Ingelheim Business Services Philippines, Inc. is seeking an HR Systems Support Specialist to join our HR Enablement & Support team in Manila.

You will provide 2nd/3rd level support for global HR systems, especially SuccessFactors, and collaborate on requirements for new tools and processes. You will manage changes end-to-end, coordinate testing, and document updates while working with SSC, HR Process Management, and IT/external partners to resolve issues.

Qualifications

• 2–3 years in HR Services/HRIT focusing on Employee Central, Onboarding and SuccessFactors Core.
• Proven project management experience with end-to-end system rollouts.
• International project experience.
• Business fluency in English.
• Ability to work across functions and geographies with cultural sensitivity.
• Basic understanding of data protection regulations.

Responsibilities

• Provide 2nd/3rd level support for global HR systems, primarily SuccessFactors and Hire-to-Retire processes.
• Collaborate with Project & Process Managers to gather and specify requirements for new tools/processes or enhancements.
• Manage system changes by performing impact analyses, coordinating configuration changes, testing, and updating documentation.
• Collaborate with SSC, HR Process Management, IT and external vendors to align on processes and resolve issues.
• Ensure data consumers inside and outside HR are aligned and work with IT on interface issues.
• Analyze and resolve complex issues related to user permissions, workflows and business rules.
• Participate in global HR projects representing the area of responsibility.

Skills

HRIS

Employee Central

Onboarding

SuccessFactors Core

Workflow

Permissions

Project management

International experience

English fluency

Tools

SuccessFactors

Job description

The Position

Join our HR Enablement & Support team and play a vital role in supporting and enhancing global HR technology solutions!

Duties & Responsibilities

• Provide 2nd/3rd level support for global HR systems, primarily SuccessFactors and Hire-to-Retire processes.




• Closely collaborate with Project & Process Managers in gathering and specifying requirements for implementing new tools/processes or enhancing existing ones.




• Independently manage business changes in the system by running an impact analysis first and by informing affected parties, performing/coordinating configuration changes, managing testing activities and updating documentation etc. (Release Management, UAT, etc)




• Collaborate with various stakeholders from local/regional SSC, HR Process Management and IT/ext. vendor to align on processes and resolve issues.




• Ensure business alignment with all data consumers inside and outside HR and work closely with IT support on interface related issues.




• Responsible for analysis and resolution for complex issues related to user permissions, workflow and business rule configurations.




• Participate in global HR projects to represent the respective area of responsibility.

About our Future Employee

• Has at least 2 to 3 years of relevant work experience in HR Services, HRIT with focus on Employee Central, Onboarding and SuccessFactors Core (Role-based Permissions, Workflow and Business Rule Configurations, etc).




• Proven project management experience, including end-to-end system rollouts and implementation initiatives.




• International experience from project work or day-to-day business.




• Business fluency in English.




• Ability to work effectively across functions and geographies, demonstrating strong cultural awareness and sensitivity in diverse environments.




• Basic understanding of compliance aspects (i.e. Data Protection regulations like GDPR in EU, Data Retention, co-determination rights, labor laws).




• Open for flexible/rotational/shifting schedule (24 hours by 5 days global support).