Specialist _ Airfreight Operation_ Germany _GBS MNL _New

Hellmann Worldwide Logistics; Pasay; On-site; PHP 240,000 - 400,000; Full time

Job summary

Hellmann Worldwide Logistics in the Philippines is seeking a Controlling Operations Associate to support accurate controlling operations through meticulous administrative tasks and proactive process improvements.

You will focus on import/export coordination, ensuring timely freight bookings, documentation, and effective communication with customers, partners, and carriers to maintain high service levels.

Qualifications

• Provide exceptional customer service and proactive problem-solving in freight operations.
• Strong attention to SOPs and process compliance.

Responsibilities

• Focus on customer needs and requirements as a priority.
• Pro-actively inform customer about any irregularities and provide alternative solution.
• Read and follow instructions defined in customer specific SOP's.
• Organize the day-to-day running of specific import/export operational duties.
• Coordinate import/export shipments with local and overseas customers, airlines/carriers, sub-contractors, agents and truckers.
• Liaise with departments, third-party carriers, forwarders and agencies for duties execution.
• Prepare and manage documents related to import/export consignments.
• Monitor daily import/export shipment and delivery requirements.
• Attend to designated destination export documents via the Hellmann Freight TMS system.
• Maintain latest customer contact to ensure quality service.
• Monitor and report consignments within destinations and overseas sources as applicable.
• Ensure completion of all consignments from booking to international transportation and accounting.
• Pursue continuous improvement to enhance ocean/air freight processes and service levels.
• Become conversant with regulations and laws of designated countries served.
• Be aware of duties related to legal import/export movement of hazardous goods.
• Support country system roll-out.
• Assist onboarding of new customers, review SOPs and provide proactive feedback.
• Issue internal/external invoices according to agreed rates and services.

Job description

About Us

Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10,000 employees in more than 20 locations worldwide.

The Controlling Operations Associate plays a crucial role in maintaining the efficiency and accuracy of controlling operations through meticulous administrative and clerical support. Managing essential office tasks and providing comprehensive support to the team. This role demonstrates dependability in handling tasks, a caring attitude towards team collaboration, a proactive approach to improving processes, and a forward-thinking mindset to anticipate and solve challenges, all contributing to the operational success of the company.

About The Job

• Provide exceptional and pro-active customer service through liaising with customers, shippers, network, and overseas partners. Achieve department’s objective for timely freight booking, shipment pick-up and related coordination and monitoring for related export, import and cross trade activities.

Key Responsibilities

• Focus on customer needs and requirements as a priority
• Pro-actively inform customer about any irregularities and provide alternative solution
• Read and follow instructions defined in customer specific SOP's
• Organize the day to day running of specific import / export operational duties
• Coordinating import / export shipment with local & overseas customers, airlines/carriers, sub-contractor, agents and truckers for all import and export related transportation
• Liaise internally and externally with all departments, third party carriers, forwarders, agencies in the execution of those duties.
• Prepare, create and execute correctly and efficiently completed documents relating to [import/export] consignments.
• Monitor daily [import/export] shipment/delivery requirements
• Attend to all designated destination export customs documents and facilities via the Hellmann Freight TMS system.
• Maintaining latest customer contact to ensure quality service provided to customer.
• Monitor and report where possible all [import/export] consignments within designated destinations and overseas sources were relevant.
• Ensure completion of all consignment tasks from receipt of booking, organizing national and international transportation, formally documenting and accounting.
• Adhering continuous improvement procedure through best practice to increase competence level of ocean/air freight related process to achieve performance, quality, compliance and service level growth
• Becomes relatively conversant in the regulations, cultures and laws of those designated countries served.
• Be aware and practice specific duties in relation to the legal [import/export] movement of all hazardous goods.
• Support country on system roll out.
• Assist implementation of new customers, review SOP and provide pro-active feedback
• Issue internal / external invoices according to agreed rates and services provided

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!