SPECIAL ACCOUNTS ASSOCIATE (MUNTINLUPA)

Filinvest Land Inc.; Muntinlupa; On-site; PHP 391,000 - 580,000; Full time

Job summary

Filinvest Land, Inc. is seeking an Operations Associate – Special Accounts to manage escalated and specialized client concerns, coordinating with internal teams on title transfers, refunds, DHSUD/HSAC cases, and other account-related matters.

The role also handles client communications, tracks resolution progress, completes worklists, and prepares productivity reports to maintain a high standard of service.

Qualifications

• Customer service oriented with passion to deliver optimal customer experience.
• High sense of responsibility and urgency in dealing with external and internal clients.
• Integrity and professional in written correspondence; strong communication.
• Able to speak, read and write in English and Filipino.
• Keen attention to details.
• Bachelor’s degree in any 4-year course.
• Preferably male.
• 2–3 years of work experience in related field; title transfer experience preferred.
• Experience from real estate or banking (loan department) is a plus.
• Experience handling high-level or irate clients; escalated accounts.

Responsibilities

• Handles escalated and specialized client concerns through coordination with internal teams on title transfers, refunds, DHSUD/HSAC cases, and other account-related matters.
• Manages client communications, monitors case resolution, completes assigned worklists, and prepares productivity reports while ensuring a high level of customer service.

Skills

Customer service

Communication

Attention to detail

Problem solving

Adaptability

English/Filipino proficiency

Education

Bachelor's degree in any 4-year course

Job description

FILINVEST COMPANY:

Filinvest Land, Inc. (FLI)

WORKING SCHEDULE:

Monday-Friday (8:00 AM - 5:48 PM)

OFFICE LOCATION:

Vector One, Northgate Cyberzone, Alabang, Muntinlupa

EMPLOYMENT TYPE:

Probationary/Regular

JOB SUMMARY:

The Operations Associate – Special Accounts handles escalated and specialized client concerns through coordination with internal teams, particularly on title transfers, refunds, DHSUD/HSAC cases, and other account-related matters. The role also manages client communications, monitors case resolution, completes assigned worklists, and prepares productivity reports while ensuring a high level of customer service.

• Customer service oriented with passion to deliver optimal customer experience
• With high sense of responsibility and urgency in dealing with external and internal clients
• Person with integrity
• High comprehension and interpretation of verbal and written communication by client
• Skills in adapting to extremely adverse working conditions and continuous change
• Able to speak, read and write in English and Filipino
• Professional in the manner of writing correspondences
• Can analyze and resolve simple to medium numeric and logical problems or cases.
• Keen attention to details

QUALIFICATIONS:

• Bachelor’s degree in any 4-year course
• Preferably MALE

• Relevant certification is an advantage
• Minimum of 2 to 3 years of work experience in related field. With experience also in title transfer
• Preferably from the real estate industry. With Banking experience, particularly from a loan department, may also be considered

• Experience handling high-level or irate client.
• Experience handling escalated accounts
• Ability to explain processes and account-related concerns clearly