Spare Parts Interpreter – Onsite Support & Quotes

MVP Asia Pacific Inc.; Philippines; On-site; PHP 357,000 - 580,000; Full time

Job summary

MVP Asia Pacific Inc. is seeking a Spare Parts Interpreter for on-site work in Clark Freeport Zone, Pampanga. You will provide full-day phone support, interpret spare parts requirements, and prepare quotations with accurate pricing and lead times.

You will liaise with the Spare Parts Team and suppliers, maintain records, and follow up on enquiries to ensure timely resolutions and high service standards. Strong data entry and communication skills are essential.

Qualifications

• Bachelor's degree in Automotive Engineering or related field.
• 2-3 years' experience as Spare Parts Interpreter in a dealership or automotive environment.
• Experience with parts catalogues, supplier portals, or quoting systems.
• Strong knowledge of vehicle panels and mechanical components.
• Excellent data entry skills with high attention to detail in a fast-paced quoting environment.
• Ability to work independently and meet deadlines.
• Excellent communication skills to support spare parts customers.

Responsibilities

• Provide full-day phone support to customers, handling spare parts enquiries in a professional, and timely manner.
• Accurately interpret customer spare parts requirements using part descriptions, vehicle details, and VIN information.
• Prepare and provide quotations for panel and mechanical parts, ensuring correct pricing, availability, and part information.
• Assist customers with enquiries relating to part availability, pricing, suitable alternatives, and general spare parts information.
• Liaise with Spare Parts Team and suppliers to confirm stock availability, pricing, lead times, and alternative part options.
• Maintain accurate records of customer enquiries, quotations, orders, and follow-up activities within the relevant systems.
• Proactively follow up pending enquiries, quotations, and customer requests to ensure timely resolution and a high standard of service.
• Maintain up-date knowledge of parts catalogues, supplier systems, manufacturer information, and pricing structures.
• Support the Spare Parts Team with administrative tasks related to quoting and order processing.
• Deliver excellent customer service through clear, confident, and professional communication.
• Nice-To-Haves: experience in high-volume spare parts environments; experience supporting Australian, UK, or global automotive markets; familiarity with dealer management systems (DMS), ERP platforms, or automotive quoting software.

Skills

Experience as Spare Parts Interpreter

Vehicle parts knowledge

Parts catalogues / quoting systems

Interpreting customer requirements

Education

Bachelor's Degree in Automotive Engineering

Tools

DMS

ERP platforms

Automotive quoting software

Job description

MVP Asia Pacific Inc. is seeking a Spare Parts Interpreter for on-site work in Clark Freeport Zone, Pampanga. You will provide full-day phone support, interpret spare parts requirements, and prepare quotations with accurate pricing and lead times.

You will liaise with the Spare Parts Team and suppliers, maintain records, and follow up on enquiries to ensure timely resolutions and high service standards. Strong data entry and communication skills are essential.