Spanish Multilingual Support Operations Specialist

Canva; Makati; On-site; PHP 480,000 - 720,000; Full time

Benefits offered by this job

Equity packages

Parental leave

Vibe & Thrive allowance

Flexible leave options

Job summary

Canva in Manila seeks a Customer Service Operations Expert (Spanish) to own escalated tickets across email, chat, and phone, delivering calm, high-quality support in Spanish. You’ll work within Canva’s Multilingual Team under Specialist Operations, contributing to process improvements and translation tooling while partnering with colleagues to ensure no Spanish-speaking user is left unattended.

Fluency in Spanish (CEFR B2+) and English, plus prior Zendesk experience, will help you excel in this

Qualifications

• Experience in customer support, escalations, or service-recovery roles.
• Familiarity with Zendesk or similar ticketing systems.
• Strong language nuance and translation quality assessment.
• Ability to own complex, end-to-end support cases.

Responsibilities

• Own escalated tickets end-to-end via email, chat, and phone.
• Provide phone support and interpretation between Spanish-speaking users and CPSET reps.
• Help improve processes and translation tooling for faster, smarter workflows.
• Evaluate translation outputs to improve quality of Spanish-language support.
• Collaborate with the High Sensitivity and Escalations team to ensure no Spanish-speaking issue is overlooked.

Skills

Spanish language (CEFR B2)

English fluency

Zendesk experience

Tools

Zendesk

Job description

Canva in Manila seeks a Customer Service Operations Expert (Spanish) to own escalated tickets across email, chat, and phone, delivering calm, high-quality support in Spanish. You’ll work within Canva’s Multilingual Team under Specialist Operations, contributing to process improvements and translation tooling while partnering with colleagues to ensure no Spanish-speaking user is left unattended.

Fluency in Spanish (CEFR B2+) and English, plus prior Zendesk experience, will help you excel in this